Stuck in a loop updating OS

[ferrarr]

I think the path to macOS High Sierra (10.13) requires you to install OS X El Capitan (10.11) first. Try to upgrade to that first, and see if that will complete. Then you should be able to do the upgrade to 10.13.

 

[jalwilson]

It sure can.

Maybe let us know how you're attempting to do the update.




- Patrick
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Hi Patrick,

At first i just turned the Mac on went to the Apple icon clicked software updates, High Sierra was the only update tried to install that and that is when i hit the issues with the error promts saying to checking billing info. Now that update no longer shows up under software update i tried to search for it and it will not come up i found a link to install 10.11 (El Capitan) and that is where i got the prompt saying that it could not be installed on this Mac.

 

[jalwilson]

I think the path to macOS High Sierra (10.13) requires you to install OS X El Capitan (10.11) first. Try to upgrade to that first, and see if that will complete. Then you should be able to do the upgrade to 10.13.

Hi Ferrarr,

Tried El Capitan again today same error -

 

[ferrarr]

Try this one, https://support.apple.com/en-us/HT206886, read the entire page first.

 

[pm-r]

Try this one, https://support.apple.com/en-us/HT206886, read the entire page first.

Thanks for that Bob and saved me trying to find the URL to post.

Hopefully that should work for them.




- Patrick
======

 

[Rod]

My question exactly. What model and year is your device. Have a look at the "About this Mac" under the Apple menu and let us know the model and year.

 

[jalwilson]

Try this one, https://support.apple.com/en-us/HT206886, read the entire page first.

Thanks Ferrarr but this is the link i had previously tried and this is what generates the error

 

[Carly Swinson]

I always download and install the Mac OS High Sierra 10.13.2 Combo to update my system.

 

[ferrarr]

Thanks Ferrarr but this is the link i had previously tried and this is what generates the error

View attachment 28447

You're going to have to post a screen shot of the "About This Mac" popup window, that tells us the specifics of that iMac.

Do you have access to another Mac?

 

[pm-r]

Thanks Ferrarr but this is the link i had previously tried and this is what generates the error

View attachment 28447

Maybe I'm missing something, but if that's a screenshot of the OP's Mac in their #23 post, it sure looks like the default OS X El Capitan (10.11) desktop image to me, so maybe it's already installed.

You're going to have to post a screen shot of the "About This Mac" popup window, that tells us the specifics of that iMac.

Do you have access to another Mac?

But this could help regardless.




- Patrick
======

 

[jalwilson]

Okay so i have had some small amount of success but i think its leading the right way i managed to download and install the latest version of OS X Mavericks which has bought the system up 10.9.5 i will now start pushing the other updates through and let you know soon

 

[pm-r]

Okay so i have had some small amount of success but i think its leading the right way

Phew…!!! Really, no OS should be such a hassle to upgrade. And I will admit that Apple really doesn't make it easy for some situations.




- Patrick
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[Rod]

Good news. I'm starting to get the feeling that incremental backups may be necessary. This has never happened to me because I always update/upgrade when possible but maybe it has to be done in stages?

 

[jalwilson]

Okay so next odd issue (sorry guys) is it now shows that high sierra is installed but "about mac" does not agree please see spin below -

 

[pm-r]

Okay so next odd issue (sorry guys) is it now shows that high sierra is installed but "about mac" does not agree please see spin below -

It's remotely possible that macOS High Sierra installer was downloaded with that Mac at some point but not installed or maybe even deleted at some point.
It might even show in the "Purchased" tab option.

What your About This Mac says is what you're currently booted in and running.

PS: Is there another volume drive partition on that Mac perhaps???

BTW: Here's what my 27" iMac's About This Mac looks like, and I wonder why the slight difference.

Just a bit odd…








EDIT:
I think the "Startup Disk" in my screenshot is because I have multiple boot partitions on the single drive.





- Patrick
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[ferrarr]

Post a screen shot of your internal drive from Disk Utility (DU)? Make sure you select show all devices, from the “View” menu.

I believe you installed it to a different partition on your iMac.

 

[pm-r]

I believe you installed it to a different partition on your iMac.

Yup, if you're referring to me and my post.




- Patrick
======

 

[ferrarr]

Yup, if you're referring to me and my post.




- Patrick
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No, I was referring to jalwilson.

 

[jalwilson]

Sorry for the delay have not made it back to the Mac, but only one drive and one partition showing in Disk Utility.

 

[jalwilson]

Thanks everyone what i needed to get working is now working.