Stuck in a loop updating OS

[jalwilson]

Hello People,

I am currently trying to help a friend out with updating there MAC from 10.8.5 to the latest, when i attempt to install the OS update it says i need to check billing info -



But when i click "Billing info" i get another windows saying i cannot check billing info untill i install the latest update...so i need to verify billing info before i can update but must have the latest OS to verify billing info..Help please

 

[pm-r]

I am currently trying to help a friend out with updating there MAC from 10.8.5 to the latest, when i attempt to install the OS update it says i need to check billing info -

How are you doing the "update"??

You shouldn't be getting those notices if the Mac is already running 10.8.5.





- Patrick
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[MacInWin]

I don't think the iTunes store has anything to do with updating a Mac. I'm puzzled by what that message is really being triggered by.

 

[pm-r]

I don't think the iTunes store has anything to do with updating a Mac. I'm puzzled by what that message is really being triggered by.

I think we're both in the same boat Jake and with both of us wondering *** as the expression seems to go these days.

More PEBKAC perhaps…??? ;D






- Patrick
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[Slydude]

Good thought guys. I didn't notice that when I read the thread yesterday,

BTW it has been a while since I looked at the dialog boxes for 10.8.x. Something about them reminds me of say 10.6.x or so.

 

[chscag]

That message which is shown is a bit of a mystery. The only thing I can think of is that the OP does not have an Apple ID since he's just trying to help a friend. The query he's receiving would seem to indicate that his credentials are missing.

 

[pm-r]

Good thought guys. I didn't notice that when I read the thread yesterday,

BTW it has been a while since I looked at the dialog boxes for 10.8.x. Something about them reminds me of say 10.6.x or so.

Yup… nice eh??? … and they actually had some texture and color to them rather than the so common later OS flat grey gravestone type dialog boxes.




- Patrick
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[jalwilson]

How are you doing the "update"??

You shouldn't be getting those notices if the Mac is already running 10.8.5.





- Patrick
======

Hi Patrick,

I am going to the Apple symbol in the top left and clicking software update, there has been a slight change in the issue since Friday i am no longer showing any available updates, Version still shows as 10.8.5 and if i click the Store tab and click show my account i still get the same error about Software Update Required.





Thanks for any assistance

 

[jalwilson]

That message which is shown is a bit of a mystery. The only thing I can think of is that the OP does not have an Apple ID since he's just trying to help a friend. The query he's receiving would seem to indicate that his credentials are missing.

Hi chscag,

As far as i can tell my friend is signed in with his apple account

thanks

 

[ferrarr]

Have them sign out and sign back in, to see if that helps. It may also ask to confirm payment card type.

 

[jalwilson]

Hi Ferrarr,

I have singed out and in again with no prompts.

 

[ferrarr]

Have they gone into View My Account, and checked billing info there?

Or, maybe sign out, restart, then sign back in?

 

[pm-r]

Hi Ferrarr,

I have singed out and in again with no prompts.

Do you now get or have any option to upgrade??

And BTW, what Mac model and/or year is it???




- Patrick
======

 

[jalwilson]

Have they gone into View My Account, and checked billing info there?

Or, maybe sign out, restart, then sign back in?

Signed out, Rebooted and signed back in again than launched software update still showing as blank with same error when clicking view account -



- - - Updated - - -

Just for testing purposes i tried to install El Captian and got the following -

 

[Slydude]

That message generally means that the OS you are trying to install does not run on the Mac that you are using to download the software. Before we can give you good, helpful, advice we need to know the specs for both the Mac you are using to download the software and the Mac that you want to use ot run the software. I suspect that the download machine is old enough that it doesn't support the software that you want to run. The App Store detects that and stops the download.

 

[jalwilson]

Hi Patrick,

Hope this helps please let me know if you need more.

View attachment 28440

- - - Updated - - -

That message generally means that the OS you are trying to install does not run on the Mac that you are using to download the software. Before we can give you good, helpful, advice we need to know the specs for both the Mac you are using to download the software and the Mac that you want to use ot run the software. I suspect that the download machine is old enough that it doesn't support the software that you want to run. The App Store detects that and stops the download.

Hi Slydude,

There is only One Mac in question, i in this case unfortunately use Windows

- - - Updated - - -

Please find current Hardware over view.

 

[jalwilson]

View attachment 28442

 

[pm-r]

That iMac13,1 can certainly run the latest:

Pre-Installed MacOS: X 10.8.2 (12C3104) Maximum MacOS: Current*

For more info if needed see here:
https://everymac.com/systems/apple/imac/specs/imac-core-i5-2.7-21-inch-aluminum-late-2012-specs.html

There is only One Mac in question, i in this case unfortunately use Windows

Does this mean you're trying to do this upgrade using Windows on that iMac??? That just ain't gonna happen even if **** freezes over buddy.




- Patrick
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- Patrick
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[jalwilson]

That iMac13,1 can certainly run the latest:



For more info if needed see here:
https://everymac.com/systems/apple/imac/specs/imac-core-i5-2.7-21-inch-aluminum-late-2012-specs.html



Does this mean you're trying to do this upgrade using Windows on that iMac??? That just ain't gonna happen even if **** freezes over buddy.




- Patrick
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- Patrick
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Can the mac not do a in place upgrade? im not trying to use any other computer? im just trying to update the MAC from the MAC

 

[pm-r]

Can the mac not do a in place upgrade? im not trying to use any other computer? im just trying to update the MAC from the MAC

It sure can.

Maybe let us know how you're attempting to do the update.




- Patrick
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