Start-up issue with brand new 2019 Macbook Pro 16

[krs]

This is very odd indeed. If you do go back for another MBP, you might want to have them just open it up right at the store and ensure that it works before you even leave. Also might be good to hit a different Apple Store to get different inventory.

That's what I would have done as well.

 

[chscag]

So here I am without a computer and seriously considering what my next move is. Should I look at a Dell XPS 15, a Microsoft Surface Book 2 or roll the dice on a third time MBP 16?

The Dell XPS 15 is a very nice machine except for one thing.... it runs Windows 10. Stay away from all MS Surface Book machines as they have a very poor track record. My choice would be another MBP 16 or as one suggestion indicated, buy it from the Apple Refurbished Store and save a few ££ while you're at it.

 

[badshoehabit]

What a terrible advertisement for Apple products. A few years ago I almost lost faith (MPB 2011 motherboard issues then difficulties with 2016 (free) replacement, all documented in threads here) but felt I couldn't go back to Windows.

Agree a refurbished model, which gives the same warranty and access to Apple Care may be the way to go - or get a new one from the shop (make them switch it on) and ask for a free peripheral or Apple Care as compensation for the hassle.

 

[pm-r]

and ask for a free peripheral or Apple Care as compensation for the hassle.

That certainly seems like a reasonable idea and should certainly be offered.


- Patrick
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[lclev]

We have two of the MBP 16" here at work. Both work perfectly. If you decide to try getting another 16" have them boot it up in the store. And I love the idea of free AppleCare+ for all your trouble.

So sorry you have had such a horrible experience.

Lisa

 

[Spotondrums]

Thanks again to everyone who commented on my thread with advice.

Well after returning both the MBP's to the Aple Store and thinking about my options I finally decided to pull the trigger on a Custom order MBP 16 w/ upgraded AMD Radeon Pro 5500M (8GB of GDDR6 memory). Hopefully it will be third time lucky! I'll let you know how I get on....

I wrote a pretty bad review of my experiences in reply to the Apple Questionnaire you get via email after visiting the Apple Store, but I didn't ask for free Apple Care or a Peripheral.... Hoping they would have replied with some sort of compensation but nothing yet

 

[lclev]

Let us know how it goes. Hopefully this will be the final time and it will be awesome!

Lis

 

[pm-r]

I wrote a pretty bad review of my experiences in reply to the Apple Questionnaire you get via email after visiting the Apple Store, but I didn't ask for free Apple Care or a Peripheral.... Hoping they would have replied with some sort of compensation but nothing yet

Maybe add a note if you can and include the suggestion as a suttle or bold hint.

Some need a good smack or hit on the head to get the appropriate brain cells working.


- Patrick
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[Jim40]

Hi Guys, Newbie poster here with a bit of a horror story to share. I just bought two brand new 2019 MacBook Pro 16 laptops directly from the Apple store in Kingston, UK and both of them would not power up for installation & set-up.

Took the first one back to the store yesterday and they immediately gave me a replacement which has now the same issue. Just got off the phone with Apple support who could not diagnose the problem and told me that I have to return to the shop and return the computer. This will now be my third visit. Have to admit I'm not well pleased but I'm trying to stay calm.

Has anyone else had or heard of a similar issue with brand new 2019 models?

I find the Tech Support by Apple in the UK to be useless. I have a problem I posted on here several weeks ago with my Mac mail, incoming mail never goes into my inbox, it can be in the trash, quarantine, junk etc.
Several experienced members gave me advice, but to no avail. I've now switched to mail.com which is browser based and I can now get mail I send to go into the right folder. I contacted Apple UK at least 3 times, but they couldn't fix it whilst on the 'phone. Promised to email me with instructions, that was 3 weeks ago and still heard nothing. As a Mac user for 27 years I thought I could fix it myself, but no luck. This only happened when I upgraded to Catalina ? Now on osMac 11.1 so I cannot erase my dash cams to MS DOS (Fat) as only have choice of various versions of APFS.

Kind regards to all for Christmas with this Covid 19. My wife and I are still sheilding voluntarily so best wishes to all and keep safe.

Jim

 

[MacInWin]

Now on osMac 11.1 so I cannot erase my dash cams to MS DOS (Fat) as only have choice of various versions of APFS.

Can you explain this a bit, please? I'm on Big Sur (11.1) and I get all kinds of options when I format cards or USB thumb drives. Not sure what you mean by "erase my dash cams" but I'm presuming that is you have cards in your dash cams you want to erase/reformat.

 

[ferrarr]

I thought the cameras offered the option to erase/format/wipe the cards before use.

 

[Rod]

I can only say that in my case a 16GB flash drive I just tested in macOS Big Sur 11.1 gives me a bunch of formatting options which include MSDOS (FAT) which is the equivalent of FAT32.