Key words. Is a Mac "defective" if it fails after 5 years? I would say the "contract of sale" would not say so, but limit the time to three, as is Apple's policy. Again, I don't live in UK, so maybe the law is different. Does Apple claim that their devices will last longer than three years? That would seem to be key if one had to go to the courts for a failed computer.
He meant the standard UK consumer law, which is 6y in England (forget Apple care), or 5y in the rest of the countries in UK.
I know it sounds strange, but I've heard a lot of stories about it, also from ex employees, and they told me that they always replaced the stuff for Apple UK users without Apple care up to 6y, they didn't have a choice.
I didn't' believe it initially and I wanted to **** them actually
, but I think it makes sense.
For example, if the monitor breaks before 6y (with artifacts, blue lines etc), then it must have been for a defect, excluding damages obviously.
Same for the PSU, RAM, CPU, whatever has not been damaged, even the keyboard.
Think about gaming stuff or workstation stuff like PSU, they have warranty between 5-12y, my CPU had 3y, my 2TB M2 5y (1200 TBW), my monitor 2y for UK law as far as I know, there was no mention about 6y...
So I think that the UK makes sure that companies don't intentionally rip off the users with items that are badly made, or made on purpose to break soon...
In fact, I've seen commonly warranties of 5-10y, for example, for house appliances, and why not for a MacBook, is it not the same thing? It's just to protect the users and the environment too, by the way...
My question started with Apple care instead, just because Apple care is faster and provides me also coverage for accidents, so I was looking at that mostly, rather than the special rules in UK, but I still would like to have a strong proof of this UK law though, I still have doubts...
Anyway, look at this:
The primary responsibility to provide a remedy is on the seller, which would be Apple if the goods were purchased from the Apple Online Store or an Apple Retail Store. If the goods were purchased from a third-party reseller of Apple products, the primary responsibility to provide a remedy will lie with the reseller. For goods purchased in England or Wales, these rights expire six years from delivery of the goods. For goods purchased in Scotland, these rights expire five years from delivery of the goods. A claim under UK consumer law may be made subject to the defect being present at the time of purchase.
Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. After the expiry of this 6-month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer.
Reference: Legal - Apple Products and Consumer Laws in the United Kingdom - Apple
There are a couple of question marks here:
1. Did I understand well the 6y warranty for defects that can pop up after 6 months too??
2. Will they replace the monitor if there is a single blue line for example?
3. Will they replace the keyboard if one button doesn't work? Not broken from outside, just doesn't type.
4. What about the some burned component inside? It's common to see MacBooks melting down and the thermal throttling of M1/M2 is always at 105 degrees, not before! I can't consider this problem fixed as of today...
Normally, all these things are stuff of the manufactor, certainly not damages that I can cause...
I'm just not sure if I'll be successful in blaming Apple for such things...
What other companies may or may not do is immaterial. I have some possessions with lifetime warranties, but others without any. It depends on the seller, not what others do. Comparisons to cars is particularly immaterial.
This was a rough example that companies do offer warranties for a much longer time than 1y in US or 2y in other common countries, with standard contracts or extended contracts.