To all living in Calgary general area:
... the MyMacDealer Service team sucks. there are a few nice people on it, but there is one that just lost their business to a different dealer.
Here's the story:
I had my hard drive replaced a while ago. i got it back, but the staff seemed tired of me so I didn't say anything about the fact there was a screw missing and the microphone didn't work.
I went to a different dealer just a while ago, when my iMac was having issues of it not recognizing USB devices, the iSight camera light was always on, and the camera wouldn't work. I brought it in. They got it on the bench today. At lunch, I get a call. Apparently, it's been "taken apart and very badly put together". I didn't take this machine apart. So WestWorld must have done a bad job putting it together. Because of this, they want $279 for parts and labor. I didn't wanna pay that, so I called AppleCare. AppleCare was very nice and they reasoned with the apple store to get the parts for free.
Fantastic.
Naturally, since I'm worried about the machine and the situation it's in, I call MMD to confirm. The guy, very rudely says "STOP Being IMPATIENT!" I understand you don't have a computer but you need to stop calling! (I called once before. What a [infraction goes here]!) In a weaker voice I try to explain to him what had happened. He said "We're still on the phone, it's a long process." I said really? the guy at apple said the whole thing was done and overwith. He says to me "God, just believe me for once!" I frightendly said "Ok, sorry, bye" and hung up.
How rude is that? I swear I'm never going there again. I like Bob, he's just the nicest guy, and a few others, but the others are just terrible.