Exchange account asking for Password continuously.

[Rod]

I have a Microsoft account, accompanying email address and some apps like Skype and have had for years but recently I get repeatedly asked for my Exchange password on my iPhone. Entering it correctly achieves nothing and after a few tries clicking OK or Ignore the notification eventually goes away, till next time.
Today I discovered a current article from MS (Feb 2024) addressing the issue. There is a full explanation of it at the top of the below attached web page article but basically it all boils down to a change in authentication protocol.

Scroll down to the "If you use Apple Mail" and you will see how simple it was for me.
Simply delete the Exchange account from both Mail, and in my case Spark on my iPhone, add a new Outlook account using my @live.com (IMAP) address in both, verify with MS Authenticator (if you have that) if not download it. After a minute or two all my @live.com emails appear in both Mail and Spark in my new "Live" inbox. This change is mirrored on all my devices.

Outlook and other apps are unable to connect to Outlook.com when using Basic authentication - Microsoft Support

support.microsoft.com

 

[IWT]

Very useful info for those who have an account similar to yours, Rod.

Why all these changes, eh? Well, if it keeps Microsoft happy.....

Ian

 

[Jimmysb]

I had the same request yesterday, first time, and currently only the once!! Though I have not made the changes you suggest.

 

[Rod]

Well, according to the article the protocol will change for Exchange accounts too, just not stated when. Previous to this article there were a lot of posts suggesting deleting and re adding, removing business accounts, removing calendar apps and so on. None helped me. This is the first time MS has suggested swapping to Outlook.com. So far this has worked for me.