Man, I am so ticked at 1-800-FLOWERS.com. Ordered two arrangements, one for my mom and one for my wife and spent about $140 between the two.
The one for my mom arrived just fine, the one for my wife didn't seem to show up. We were at home all day yesterday and never heard the doorbell ring. I figured they were running behind and would deliver this morning, but still nothing. Then, I checked my email and had one saying that both arrangements had been delivered. Opened my front door and it was nowhere to be found.
I called their CS and sat on hold for 30 minutes. Frustrated, I ended up spoiling the surprise and telling my wife all about what happened. At that point we were looking for the arrangement and found that it was knocked over and underneath something (it was windy here yesterday and today).
We never left the house yesterday, so clearly someone didn't want to take the time to ensure that we received the flowers, just dumped it on our porch.
So, after all of this, 1-800-FLOWERS tells me that they're going to redeliver, but I should call them back tomorrow to arrange it. I told them that I didn't want another delivery, the surprise and the gift were ruined, and I demanded a refund. After a couple of exchanges in email, they finally did refund that portion of the order, but still, I was basically empty handed for Mother's Day, aside from going out to eat.
Even more disappointing is that what was delivered looked NOTHING like the picture. I even ordered the "large" version, which was tiny (I guess I would have needed a magnifying glass to see the small version). It didn't even use the same basket.
I guess I'm going with FTD.com from now on.