Hi,
I am trying to help out a family member with updating their OS X on a iMac. I am not at the same location as the iMac, the user that need help is not good with computers.
The iMac has not been updated since it was new and is running OS X 10.9.5. When I try to use the software update function from the dropdown menu (apple sign on top left part of screen) it does not show that there is a update available. When I go to App Store it only shows that OS X Catalina is available.
When we tried to download this it requested a iCloud account. If we tried to create a new on the iMac it only resulted in a error message. If I tried to create the new iCloud account from my MacBook, the iMac said that a security code was needed from one of my other devices, but there was no where I could type it in. (The code was showing on my MacBook).
I feel like I am stuck for ideas of how we could update the OS X. Have anybody experienced something similar?
I am trying to help out a family member with updating their OS X on a iMac. I am not at the same location as the iMac, the user that need help is not good with computers.
The iMac has not been updated since it was new and is running OS X 10.9.5. When I try to use the software update function from the dropdown menu (apple sign on top left part of screen) it does not show that there is a update available. When I go to App Store it only shows that OS X Catalina is available.
When we tried to download this it requested a iCloud account. If we tried to create a new on the iMac it only resulted in a error message. If I tried to create the new iCloud account from my MacBook, the iMac said that a security code was needed from one of my other devices, but there was no where I could type it in. (The code was showing on my MacBook).
I feel like I am stuck for ideas of how we could update the OS X. Have anybody experienced something similar?