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I bought my MacBook in 2007. I’m a jazz composer and I’d heard that Macs were the obvious choice for music applications, and every recording studio I'd been in had a Mac computer running Pro Tools.
I also bought a Lambda/Lexicon interface which was bundled with a basic version of Cubase (all I needed) and the latest version of Finale, a music notation program.
Since 2007 that’s been my music environment and it ran flawlessly. But several months ago Gmail told me that my browser wasn’t current. Pandora wouldn’t run at all, and I do love listening to bebop on Pandora. So I finagled my way to get to speak to an Apple rep, how I don’t remember, and he said new browser? No problem. Order Snow Leopard.
It was thirty dollars so I ordered it. When it arrived I installed it. That’s when everything went wrong.
Cubase, my recording program, wouldn’t run at all. “No record file” it said. Finale ran, but very…bloody…slow, and when I quit it I got the message “Finale quite unexpectedly.” No it didn’t.
So I contacted Apple tech support. Now I’m not going to go into detail about every one of the tech people I spoke to because it was a **** of a lot of them. I spent two days on the phone with these people and every time I spoke to a new one I had to tell my story all over again: my trusted MacBook is behaving very poorly and my recording program won’t run, and I really need to record stuff.
Not one of them could work out what happened to my MacBook. I was told to repair permissions, install what new software there was, one guy fixed it so he could see my screen on his screen, oh man I was run through the course. The last support guy I spoke to told me that I had two choices: erase everything on the hard drive and start all over, hoping for the best, or buy a new computer. I asked him what he’d do if it were him and he said he’d carefully back up everything on the MacBook and then he’d get the new computer. He also told me he’d see to it that I was refunded the thirty dollars I’d spent on Snow Leopard.
I realize this is a long post.
This was three weeks ago and so far no refund. And I’ve decided to start looking at new computers (it looks like it’ll be the MacBook Pro.) I’m at a complete loss here. How can Apple get away with such a thing? How can its tech support people be so…lacking in interest and responsibility? My little MacBook is all at sixes and sevens now, I can no longer record on it and it’s now running slow, cranky and quite shaky, I’d describe it. Certainly not like it used to. I see the spinning color wheel all the time, it's just always there.
So that’s my story, the reason I signed on to this forum. I know that no one here can help me with this, but I felt it was important to get all this said before I carry on from here. If anyone here, anyone at all, has a knowledgeable response to this I'm craving to see it.
Thank you all for reading this.
I also bought a Lambda/Lexicon interface which was bundled with a basic version of Cubase (all I needed) and the latest version of Finale, a music notation program.
Since 2007 that’s been my music environment and it ran flawlessly. But several months ago Gmail told me that my browser wasn’t current. Pandora wouldn’t run at all, and I do love listening to bebop on Pandora. So I finagled my way to get to speak to an Apple rep, how I don’t remember, and he said new browser? No problem. Order Snow Leopard.
It was thirty dollars so I ordered it. When it arrived I installed it. That’s when everything went wrong.
Cubase, my recording program, wouldn’t run at all. “No record file” it said. Finale ran, but very…bloody…slow, and when I quit it I got the message “Finale quite unexpectedly.” No it didn’t.
So I contacted Apple tech support. Now I’m not going to go into detail about every one of the tech people I spoke to because it was a **** of a lot of them. I spent two days on the phone with these people and every time I spoke to a new one I had to tell my story all over again: my trusted MacBook is behaving very poorly and my recording program won’t run, and I really need to record stuff.
Not one of them could work out what happened to my MacBook. I was told to repair permissions, install what new software there was, one guy fixed it so he could see my screen on his screen, oh man I was run through the course. The last support guy I spoke to told me that I had two choices: erase everything on the hard drive and start all over, hoping for the best, or buy a new computer. I asked him what he’d do if it were him and he said he’d carefully back up everything on the MacBook and then he’d get the new computer. He also told me he’d see to it that I was refunded the thirty dollars I’d spent on Snow Leopard.
I realize this is a long post.
This was three weeks ago and so far no refund. And I’ve decided to start looking at new computers (it looks like it’ll be the MacBook Pro.) I’m at a complete loss here. How can Apple get away with such a thing? How can its tech support people be so…lacking in interest and responsibility? My little MacBook is all at sixes and sevens now, I can no longer record on it and it’s now running slow, cranky and quite shaky, I’d describe it. Certainly not like it used to. I see the spinning color wheel all the time, it's just always there.
So that’s my story, the reason I signed on to this forum. I know that no one here can help me with this, but I felt it was important to get all this said before I carry on from here. If anyone here, anyone at all, has a knowledgeable response to this I'm craving to see it.
Thank you all for reading this.