Hey everyone, i am a new member/mac owner. Been using microsoft my whole life. I built PC's for a living through high school, but i didn't like where microsoft was headed. After many crashes/data loss/ and troubleshoots i finally called it quits on windows.
So about two weeks ago i bought a 13-inch macbook pro for school (studying molecular microbiology/chem). I fell in love with it. The quality surpassed my expectations. Its very refreshing coming from windows.
Well like most of you, i instantly fell in love with everything "apple." So when i heard about snow leopard i drove down to my local store and picked up snow leopard. Everything installed great, except after restarting it, it froze on me but i thought, "meh, nothing to worry about." Everything seemed to work ok after that except things seemed a little slower. I hadn't installed any programs on it except for the snow leopard update. After a few days my macbook started to hang unexpectedly while using apps. Finally about three days after the install, my macbook would no longer boot up. It would get stuck on the apple start up screen with the spinning gear. The spinning gear would freeze and the laptop would get very hot.
I immediately tried booting into safe mode with no luck. Then i tried running disk utilities with no luck. I also tried booting into single user mode but i got the same freezing. Fed up, i called apple and they couldn't help me either so they told me to take it into a store. At the store they determined that my hard drive had failed beyond repair. The genius that helped me said i wasn't the first to experience hardware issues after a snow leopard update and that he had replaced other machines with the same dilemma. He said as far as he knows it only occurs when you keep all your files intact instead of installing the OS 10.6 on a freshly formatted hard drive.
Luckily though, apple is replacing my laptop for free. So although it sucks to be out of my comp for 2 weeks, i can't complain. They have excellent service. I just don't think i'll be updating the replacement i get to 10.6 anytime soon...
Ok so i wrote a novel here.
Here are the cliff notes:
-bought macbook pro
-installed snow leopard
-hard drive failed
-genius thinks it could have been snow leopard that caused it
-apple is replacing my macbook for free
So about two weeks ago i bought a 13-inch macbook pro for school (studying molecular microbiology/chem). I fell in love with it. The quality surpassed my expectations. Its very refreshing coming from windows.
Well like most of you, i instantly fell in love with everything "apple." So when i heard about snow leopard i drove down to my local store and picked up snow leopard. Everything installed great, except after restarting it, it froze on me but i thought, "meh, nothing to worry about." Everything seemed to work ok after that except things seemed a little slower. I hadn't installed any programs on it except for the snow leopard update. After a few days my macbook started to hang unexpectedly while using apps. Finally about three days after the install, my macbook would no longer boot up. It would get stuck on the apple start up screen with the spinning gear. The spinning gear would freeze and the laptop would get very hot.
I immediately tried booting into safe mode with no luck. Then i tried running disk utilities with no luck. I also tried booting into single user mode but i got the same freezing. Fed up, i called apple and they couldn't help me either so they told me to take it into a store. At the store they determined that my hard drive had failed beyond repair. The genius that helped me said i wasn't the first to experience hardware issues after a snow leopard update and that he had replaced other machines with the same dilemma. He said as far as he knows it only occurs when you keep all your files intact instead of installing the OS 10.6 on a freshly formatted hard drive.
Luckily though, apple is replacing my laptop for free. So although it sucks to be out of my comp for 2 weeks, i can't complain. They have excellent service. I just don't think i'll be updating the replacement i get to 10.6 anytime soon...
Ok so i wrote a novel here.
Here are the cliff notes:
-bought macbook pro
-installed snow leopard
-hard drive failed
-genius thinks it could have been snow leopard that caused it
-apple is replacing my macbook for free