slow macbook

[mmevans315]

Downloaded etrecheck: this is the report. any help please??

Thanks Melissa


EtreCheck version: 3.2.3 (363)
Report generated 2017-05-03 18:17:07
Download EtreCheck from http://etrecheck.com
Runtime: 9:05
Performance: Below Average

Click the [Lookup] links for more information from Apple Support Communities.
Click the [Details] links for more information about that line.
Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.
Click the [Clean up] link to delete unused files.

Problem: Computer is too slow

Hardware Information: ⓘ
MacBook (13-inch, Mid 2010)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook - model: MacBook7,1
1 2.4 GHz Intel Core 2 Duo (Duo) CPU: 2-core
2 GB RAM - Insufficient RAM!
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 395

Video Information: ⓘ
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1280 x 800
spdisplays_display_connector

System Software: ⓘ
OS X Snow Leopard 10.6.8 (10K549) - Time since boot: less than an hour

Disk Information: ⓘ
TOSHIBA MK2555GSXF disk0 : (232.89 GB) (Rotational)
[Show SMART report]
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 249.72 GB (133.48 GB free)

HL-DT-ST DVDRW GS23N disk1 : (376.8 MB) ()

USB Information: ⓘ
Apple Inc. Built-in iSight
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad

Possible adware: ⓘ
Unknown file: ~/Library/LaunchAgents/com.appbox.AppBox.plist
~/Library/Application Support/AppPolicy/AppBox -i -c 748931 -isn 5AC6ECE0-6F3A-4AF0-BB99-338F12DF574C
Adware: ~/Library/LaunchAgents/com.genieo.completer.download.plist
Adware: ~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
Adware: ~/Library/LaunchAgents/com.genieo.completer.update.plist
Adware: ~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist
Adware: ~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist
Adware: ~/Library/LaunchAgents/com.unionsoftwareonline.AppMonitor.plist
7 possible adware files found. [Remove/Report]

Clean up: ⓘ
/System/Library/LaunchAgents/com.apple.servernotifyd.plist
/System/Library/Frameworks/ServerNotification.framework/Resources/servernotifyd
Executable not found!
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger download -isDev 0 -installVersion 16974 -firstAppId 505700013
Executable not found!
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger ltvbit -isDev 0 -installVersion 16974 -firstAppId 505700013
Executable not found!
~/Library/LaunchAgents/com.genieo.completer.update.plist
~/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/Installer -trigger update -isDev 0 -installVersion 16974 -firstAppId 505700013
Executable not found!
~/Library/LaunchAgents/com.mackeeper.MacKeeper.Helper.plist
/Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper
Executable not found!
5 orphan files found. [Clean up]

Kernel Extensions: ⓘ
/System/Library/Extensions
[not loaded] com.flipvideo.IOUSBCameraMassStorage (1.0.1 - 2015-11-15) [Lookup]
[not loaded] com.leapfrog.codeless.kext (2.0 - 2015-11-15) [Lookup]
[not loaded] com.leapfrog.driver.LfConnectDriver (1.9.8 - SDK 10.8 - 2015-11-15) [Lookup]

Startup Items: ⓘ
HP IO: Path: /Library/StartupItems/HP IO
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ
[loaded] com.apple.servernotifyd.plist (2010-11-11) - /System/Library/Frameworks/ServerNotification.framework/Resources/servernotifyd: Executable not found!
[not loaded] 3 Apple tasks
[loaded] 65 Apple tasks
[running] 6 Apple tasks

System Launch Daemons: ⓘ
[not loaded] 50 Apple tasks
[loaded] 91 Apple tasks
[running] 25 Apple tasks

Launch Agents: ⓘ
[running] com.flipvideo.FlipShare.AutoRun.plist (2011-08-19) [Lookup]
[loaded] com.google.keystone.agent.plist ✔︎ (2017-03-28) [Lookup]

Launch Daemons: ⓘ
[loaded] com.adobe.fpsaud.plist (2017-04-17) [Lookup]
[loaded] com.apple.third_party_32b_kext_logger.plist  (2011-02-17)
[running] com.flipvideo.FlipShareServer.launchd.plist (2011-08-19) [Lookup]
[loaded] com.google.keystone.daemon.plist ✔︎ (2017-04-21) [Lookup]
[loaded] com.leapfrog.connect.authdaemon.plist (2013-12-27) [Lookup]
[running] com.mackeeper.MacKeeper.plugin.AntiTheft.daemon.plist ✔︎ (2015-12-07) [Lookup]

User Launch Agents: ⓘ
[running] com.appbox.AppBox.plist (2016-09-27) [Lookup]
[failed] com.genieo.completer.download.plist (2014-12-30) Adware! [Remove/Report]
[loaded] com.genieo.completer.ltvbit.plist (2014-12-30) Adware! [Remove/Report]
[failed] com.genieo.completer.update.plist (2014-12-30) Adware! [Remove/Report]
[failed] com.jdibackup.JustCloud.autostart.plist ✔︎ (2016-04-30) Adware! [Remove/Report]
/usr/bin/open
[failed] com.jdibackup.JustCloud.notify.plist ✔︎ (2016-04-30) Adware! [Remove/Report]
/usr/bin/open
[running] com.leapfrog.connect.monitor.plist ✔︎ (2013-12-27) [Lookup]
[failed] com.mackeeper.MacKeeper.Helper.plist (2015-12-28) [Lookup] - /Applications/MacKeeper.app/Contents/Services/MacKeeper Helper.app/Contents/MacOS/MacKeeper Helper: Executable not found!
[running] com.unionsoftwareonline.AppMonitor.plist (2016-12-30) Adware! [Remove/Report]
~/Library/Application Support/AppCommon/AppMonitor

User Login Items: ⓘ
FlipShare Application
(/Applications/FlipShare.app)
HP Product Research Application
(/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
HP Scheduler Application
(/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
HPEventHandler Application
(/Library/Printers/hp/hpio/HPEventHandler.app)

Internet Plug-ins: ⓘ
FlashPlayer-10.6: 25.0.0.163 - SDK 10.9 (2017-04-21) [Lookup]
Flash Player: 25.0.0.163 - SDK 10.9 (2017-04-21) [Lookup]
iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-04)
Google Earth Web Plug-in: 7.1 (2015-09-17) [Lookup]
JavaAppletPlugin: 13.9.8 - SDK 10.6 (2012-07-12) Check version
QuickTime Plugin: 7.6.6 (2014-12-30)

User internet Plug-ins: ⓘ
KickStartPlugIn64: 1.1 - SDK 10.7 (2012-10-05) [Lookup]

Safari Extensions: ⓘ
QuickBrowse - Catalin Andrei Vasiliu - http://www.unionsoftwareonline.com (2016-07-24)

Audio Plug-ins: ⓘ
iSightAudio: 7.6.6 (2014-01-03)

3rd Party Preference Panes: ⓘ
Flash Player (2017-04-17) [Lookup]

Time Machine: ⓘ
Time Machine information requires OS X 10.8 "Mountain Lion" or later.

Top Processes by CPU: ⓘ
6% WindowServer
2% Safari
2% fontd
0% usbmuxd

Top Processes by Memory: ⓘ
147 MB WebProcess
109 MB Safari
35 MB WindowServer
31 MB mds
16 MB Dock

Virtual Memory Information: ⓘ
368 MB Available RAM
368 MB Free RAM
1.64 GB Used RAM
0 B Cached files
303 MB Swap Used

Diagnostics Information: ⓘ
2017-05-03 17:53:05 Self test - passed

 

[chscag]

Welcome to our forums Melissa.

Four things stand out (aside from not having enough memory):

1. You have installed "Genieo" (It's malware.)

2. You have installed "Mackeeper" (It's malware.)

3. You have other "adware" installed.

4. You have a Kickstarter plugin.

All the above are things that can and will slow down your Mac. My advice is to wipe your 2010 MacBook Pro clean, reinstall OS X and start over. Preserve whatever data and applications that you can. Making a backup will only backup the malware and adware in addtion to your other data.

If you need more help with any of this, please post back.

 

[pigoo3]

What a mess!!!

Nuke it!

- Nick

 

[ferrarr]

Also, only 2gb ram, could be another part of the issues, which you did not mention.

I agree with the others, starting with a clean install will help, just make sure you have a good backup of all your important data.

 

[pigoo3]

Also, only 2gb ram, could be another part of the issues...

Good catch.

- Nick

 

[chscag]

The shortage of memory was noted in my reply to Melissa. Take note of the first line of my reply to her:

Four things stand out (aside from not having enough memory):

;D

 

[harryb2448]

You do need to do an erase of the hard drive to rid yourself of all that junk and crapware, and a clean install of an operating system. What, if any, operating systems do you have on hand? Do you have the original OS X.5 Snow Leopard DVD that came with the machine when new?