I recently brought a apple PC. All in one desktop job. The seller showed me it start up, so I paid him. Had it a couple of months before I got a key board and mouse for it. (I'm new to apple) It turns on and is trying to connect to the internet to reinstall os. That's as far as I can get. Can someone please help me with this problem. Just want it for my grandbabies when that visit. Thanks in advance.
Seriously need help.
- Thread starter Lesgend
- Start date
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- Dec 30, 2022
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- Your Mac's Specs
- Mac Mini M1 (8gb Memory / 500 gb Hard drive) Running Sequoia 15.X.X
So do you know the model, and or operating system, also what if any error messages do you get, we need all the information you have, to help you. We don't actually know what the problem is, if we don't have details of what you have done.
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- Your Mac's Specs
- 2021 M1 MacBook Pro 14" macOS 14.5 Mid 2010MacBook 13" iPhone 13 Pro max, iPad 6, Apple Watch SE.
It's also very dependant on the condition it was in when you bought it. A sold or given away mac should have been prepared in a certain way for the next user eg.
support.apple.com
This is freely available and well known information.
the purpose of this above process is to return the device to the state that a new device would be in. It should open with "hello" in different languages as part of the Setup Wizard to allow you to set your own preferences, and create a personal Apple account. If that didnt happen then there are usually only two reasons. The previous owner was too lazy or he wasnt the previous owner.
Worst case scenario: It's still logged into the previous owners account.
To erase and return to as new state, as the attached article suggests, you need the owners Apple ID. User name and password to sign out. Without that I'm afraid it's just a big paperweight.
Best case scenario; the previous owner has signed out but not completed the reinstallation of the original Operating System.
If so can talk you through doing that but it would be very helpful to know the year and model as mentioned by Jimmysb.
What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
Reset your Mac to factory settings to prepare it for a new owner.
This is freely available and well known information.
the purpose of this above process is to return the device to the state that a new device would be in. It should open with "hello" in different languages as part of the Setup Wizard to allow you to set your own preferences, and create a personal Apple account. If that didnt happen then there are usually only two reasons. The previous owner was too lazy or he wasnt the previous owner.
Worst case scenario: It's still logged into the previous owners account.
To erase and return to as new state, as the attached article suggests, you need the owners Apple ID. User name and password to sign out. Without that I'm afraid it's just a big paperweight.
Best case scenario; the previous owner has signed out but not completed the reinstallation of the original Operating System.
If so can talk you through doing that but it would be very helpful to know the year and model as mentioned by Jimmysb.
Last edited:
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- Your Mac's Specs
- 2024 M4 14" MBP, iPhone 16 Pro Max, Watch S7 & Watch S9, AirPods Pro 1
Can you post pictures of the iMac? Front and back to see what input ports are available? Also check this webpage out, Identify your iMac model - Apple Support. It identifies every iMac since 2009.
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