Hey guys! I'm new here, my first post, so please forgive me if i'm doing this all wrong and point me in the right direction!
I'm having some trouble with my girlfriends macbook air.
The other night i was browsing the internet when it froze and an apple security warning popped up telling me to ring apple support, which I did.
He remotely took over the computer and done a diagnostics, told me i've got big problems, and told me that he couldn't help any further, but he can put me in the direction of who can.
Long story short, he was telling me it was going to cost over £200 to sort out.
I soon found out this was a scam so I hung up, disconnected him from the computer and turned it off!
I feel so stupid for falling for it, i'm usually pretty good with this sort of thing!
But anyway, whats done is done, and i need to get her computer sorted.
I'm not very clued up on computers, I just like to use them, not that they get used an awful lot and to their full potential!
It's now doing 'funny' things. Every other click on an internet page, it'll open a new tab with a pop up, usually a mac cleaner download or something.
I started typing all this out using the device in question, but the typing with becoming delayed, and then i got the spinning coloured wheel, which is still there now- so i've had to start all this again from my mac!
Is there anything I can do to sort this out, bearing mind i don't really know my way around the systems backgrounds!
Any help will be appreciated!
Cheers
I'm having some trouble with my girlfriends macbook air.
The other night i was browsing the internet when it froze and an apple security warning popped up telling me to ring apple support, which I did.
He remotely took over the computer and done a diagnostics, told me i've got big problems, and told me that he couldn't help any further, but he can put me in the direction of who can.
Long story short, he was telling me it was going to cost over £200 to sort out.
I soon found out this was a scam so I hung up, disconnected him from the computer and turned it off!
I feel so stupid for falling for it, i'm usually pretty good with this sort of thing!
But anyway, whats done is done, and i need to get her computer sorted.
I'm not very clued up on computers, I just like to use them, not that they get used an awful lot and to their full potential!
It's now doing 'funny' things. Every other click on an internet page, it'll open a new tab with a pop up, usually a mac cleaner download or something.
I started typing all this out using the device in question, but the typing with becoming delayed, and then i got the spinning coloured wheel, which is still there now- so i've had to start all this again from my mac!
Is there anything I can do to sort this out, bearing mind i don't really know my way around the systems backgrounds!
Any help will be appreciated!
Cheers