Resolve Mistaken One Click Purchase! 148. for Google Meet on App Store

[Christopher11]

My girlfriend is a school social worker. She had a Google Meeting this morning for school, and with her new iPhone 12 went to the App Store. She clicked on Google Meet and was surprised to see it said 'Purchased', went to her meeting. After she went to her bank account and was shocked that it said 148.$ charge from Apple.Com/US.

She didn't want or intend to pay for Google Meet at all. Work provides all that stuff. Can you tell us please how to cancel / get reimbursed for this?

Thanks so much for any help.

 

[MacInWin]

Call Apple. That's about the only way, but be prepared for disappointment. Apple is very reluctant to refund for software, for obvious reasons. But Google Meet doesn't have a price in the Apple Store, so she should not have been charged with anything. And to purchase something in the Apple store requires an account and a confirmation of the purchase, so it's unlikely that could happen accidentally. I would recommend she call her bank about it as well.

 

[Raz0rEdge]

Note sure what she clicked on, but Google Meet is a free app on the App Store. All Google apps are free to download, you need a valid account to get in and that's where the controls are depending on if you have an account and what type of account you have.

Ensure that she actually downloaded the Google Meet app from Google LLC and not a 3rd party app that happens to have the word "Meet" in it.

Either way, as Jake mentioned, you'll have to call up Apple and work through their process to get the refund for the money.