Problems converting MS Word files

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Hello,

I have MS Word 2008 for MAC on my laptop. I am having problems opening a file from a friend in Word- it only opens in compatibility mode and all of the formatting is off. The computer is telling me that she is using a PC Word version older than 2008. How do I convert her file and any future files? I saw a similar post but they suggested a program called Appleworks that is now obsolete. Help!
 

chscag

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2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
What version of Windows Word was the file created with? Your Word 2008 should be able to read and open any Windows Word file from XP to 2010. Earlier versions of Windows Word (Word 95, 97, 2000) may require a filter.

As far as formatting goes, there's no guaranty especially with the older versions that it will be correct.
 

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