Problem with Microsoft 2004 Entourage

[inge]

I am running OS 10.5.8 and Microsoft Office 2004 (yes, I know, it's all outdated). In the last month, I have been receiving two email messages from "DVD Netflix", and when I open or try to delete it (it is NOT from Netflix but junk), Entourage crashes every single time. The 2 emails stay in my inbox indefinitely and every time I get near it, Entourage crashes. I have asked my server (Pacific Internet) abut it but they tell me it would go away eventually, that there is nothing I can do. Well, it doesn't go away and is becoming a real nuisance.
Does anyone in this forum have any idea what I can do to remove this stuff from my inbox?
Many thanks!

 

[harryb2448]

Sounds like some sort of a scam. Many folks received this about account not paid and please adbise credit card details. I doubt if an ISP could help with such an old operating system. Maybe changing your password may help and delete manually.

 

[Slydude]

Here's something that you can try. I haven't had to do this in quite some time but it might work. You may have to rearrange some of your e-mails to accomplish this. I am going to assume for this discussion that e-mail #1 is something you want to delete, #2 is the problem e-mail you can't get rid of, and #3 is a third e-mail you want to delete.
1. Try to arrange things so that at least one e-mail above and below the problem e-mail are also something you want to delete
2. Select the first e-mail to be deleted (Single click it).
2. So not select e-mail #2 but select e-mail #3 (Shift Click). This should highlight all three e-mails.
4. Delete the 3 e-mails.

The e-mails you select can either be junk mail or things that you've read and want to delete.