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<blockquote data-quote="RalphTomaccio" data-source="post: 1785073" data-attributes="member: 176231">As a matter of fact, I do have a thumb drive with ElCaptan 10.11.3 on it. What I'm afraid of is going back to that and then having continuing problems upgrading from there as I am having now. What do you think are the chances of that happening? Let me tell you where I'm at from efforts the past day. I did some searching and ran across EtreCheck software. I ran it, got rid of most of items marked in red and retried installing 10.12.6.I found a file called iAntivirus under /system/library/extensions, thinking that may be part of the problem. I looked it up and found that it was part of some Norton software, although I don't remember ever running Norton on the iMac. I tried to find the file on the Mac and could not. Is it possible it is a &quot;hidden&quot; file&quot;? If so, any idea how I can get rid of it? I thought that maybe if I installed the software and immediately uninstalled it, it would disappear. But, when I found a download link online, it said it is no longer available in the U.S. So, that idea didn't go anywhere!After cleaning things up the best I could, I again tried to install 10.12.6 Combo, both in my user account as well as in my wife's, and in normal and in safe mode and again running First Aid beforehand. Every time, it went straight from clicking okay to restart right into restarting. No installation time what-so-ever.I just ran into another issue. I thought it would be good to do a Time Machine backup and after waiting for it for what seemed like ages, it just stopped writing with about 3 minutes to go. I restarted it and it said there was 847 MB left to write. It, too, stopped after writing about 250MB. Tried it another three times and it reported 870MB, 872MB and then 874MB left to write and each time it stopped short after writing about 250MB. I would have thought the amount remaining would have decreased by what was written each time but, it actually kept increasing a bit each time. This seems to be a similar behavior as trying to install 10.12.6.Here is the latest Etrecheck report. Is there any way to get red of the remaining two red &quot;Fail&quot; items? Are they of any significance?EtreCheck version: 3.4.6 (460)Report generated 2018-02-01 17:26:39Download EtreCheck from <a href="https://etrecheck.com" target="_blank">https://etrecheck.com</a>Runtime: 3:39Performance: GoodClick the [Lookup] links for more information from Apple Support Communities.Click the [Details] links for more information about that line.Problem: Other problemHardware Information: ⓘ&nbsp; &nbsp; iMac (21.5-inch, Mid 2010) &nbsp; &nbsp; [Technical Specifications] - [User Guide] - [Warranty &amp; Service]&nbsp; &nbsp; iMac - model: iMac11,2&nbsp; &nbsp; 1 3.6 GHz Intel Core i5 (i5) CPU: 2-core&nbsp; &nbsp; 8 GB RAM Upgradeable - [Instructions]&nbsp; &nbsp; &nbsp; &nbsp; BANK 0/DIMM0&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2 GB DDR3 1333 MHz ok&nbsp; &nbsp; &nbsp; &nbsp; BANK 1/DIMM0&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2 GB DDR3 1333 MHz ok&nbsp; &nbsp; &nbsp; &nbsp; BANK 0/DIMM1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2 GB DDR3 1333 MHz ok&nbsp; &nbsp; &nbsp; &nbsp; BANK 1/DIMM1&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 2 GB DDR3 1333 MHz ok&nbsp; &nbsp; Handoff/Airdrop2: not supported&nbsp; &nbsp; Wireless:&nbsp; en1: 802.11 a/b/g/n&nbsp; &nbsp; iCloud Quota: 3.80 GB availableVideo Information: ⓘ&nbsp; &nbsp; ATI Radeon HD 5670 - VRAM: 512 MB&nbsp; &nbsp; &nbsp; &nbsp; iMac 1920 x 1080Disk Information: ⓘ&nbsp; &nbsp; WDC WD1001FALS-40Y6A0 disk0: (1 TB) (Rotational)&nbsp; &nbsp; [Show SMART report]&nbsp; &nbsp; &nbsp; &nbsp; (disk0s1) &lt;not mounted&gt;&nbsp; [EFI]: 210 MB&nbsp; &nbsp; &nbsp; &nbsp; [redacted] (disk0s2 - Journaled HFS+) /&nbsp; [Startup]: 999.35 GB (832.68 GB free)&nbsp; &nbsp; &nbsp; &nbsp; (disk0s3) &lt;not mounted&gt;&nbsp; [Recovery]: 650 MB&nbsp; &nbsp; HL-DT-STDVDRW&nbsp; GA32N&nbsp; ()USB Information: ⓘ&nbsp; &nbsp;&nbsp; USB20Bus &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; hub_device &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Apple Computer, Inc. IR Receiver &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Apple Inc. Built-in iSight &nbsp; &nbsp;&nbsp; USB20Bus &nbsp; &nbsp; &nbsp; &nbsp;&nbsp; hub_device &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Apple, Inc. Keyboard Hub &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Apple, Inc Apple Keyboard &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Kensington&nbsp; &nbsp; &nbsp; Kensington Expert Mouse &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Apple Card Reader &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Apple Inc. BRCM2046 Hub &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Apple Inc. Bluetooth USB Host Controller Firewire Information: ⓘ&nbsp; &nbsp; LaCie d2 quadra (button) 800mbit - 800mbit max &nbsp; &nbsp; &nbsp; &nbsp; (disk1s1) &lt;not mounted&gt;&nbsp; [EFI]: 210 MB&nbsp; &nbsp; &nbsp; &nbsp; LaCie (disk1s2 - Journaled HFS+) /Volumes/LaCie : 999.86 GB (644.03 GB free)System Software: ⓘ&nbsp; &nbsp; macOS Sierra&nbsp; 10.12.1 (16B2657) - Time since boot: about 3 hoursGatekeeper: ⓘ&nbsp; &nbsp; Mac App Store and identified developersKernel Extensions: ⓘ&nbsp; &nbsp; &nbsp; &nbsp; /Library/Extensions&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.kensington.trackballworks.driver (1.3.0 - SDK 10.8) [Lookup]&nbsp; &nbsp; &nbsp; &nbsp; /System/Library/Extensions&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.Cycling74.driver.Soundflower (1.6.5 - SDK 10.6) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.lexar.iokit.IOSCSILexarCommandsDevice (1.1.2) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.lexarmedia.driver.IOUSBJumpshotClass (1.0.1) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.pctools.iantivirus.kfs (1.0.1) [Lookup]&nbsp; &nbsp; &nbsp; &nbsp; /System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.belcarra.iokit.netpart.panther (1.6.3) [Lookup]&nbsp; &nbsp; &nbsp; &nbsp; /System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.belcarra.iokit.usbpart.panther (1.6.3) [Lookup]&nbsp; &nbsp; &nbsp; &nbsp; /System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plug-Ins&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.RemoteControl.USBLAN.panther (1.6.2) [Lookup]System Launch Agents: ⓘ&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; 7 Apple tasks&nbsp; &nbsp; [loaded]&nbsp; &nbsp; 179 Apple tasks&nbsp; &nbsp; [running]&nbsp; &nbsp; 93 Apple tasksSystem Launch Daemons: ⓘ&nbsp; &nbsp; [failed]&nbsp; &nbsp; com.apple.locationd.plist (Apple, Inc. - installed 2016-10-21)&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; 41 Apple tasks&nbsp; &nbsp; [loaded]&nbsp; &nbsp; 166 Apple tasks&nbsp; &nbsp; [running]&nbsp; &nbsp; 105 Apple tasksLaunch Agents: ⓘ&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.adobe.AAM.Updater-1.0.plist (? ffb65062 17b9373f - installed 2010-10-03) [Lookup]&nbsp; &nbsp; [failed]&nbsp; &nbsp; com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.adobe.CS5ServiceManager.plist (? 40cdc1ff 21868ea0 - installed 2010-10-12) [Lookup]&nbsp; &nbsp; [running]&nbsp; &nbsp; com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2018-01-30) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]Launch Daemons: ⓘ&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2010-10-03) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2018-01-29)&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.oracle.java.JavaUpdateHelper.plist (Oracle America, Inc. - installed 2014-06-03) [Lookup]User Launch Agents: ⓘ&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.adobe.AAM.Updater-1.0.plist (? 6a3cceca 17b9373f - installed 2010-10-18) [Lookup]&nbsp; &nbsp; [loaded]&nbsp; &nbsp; com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; com.google.keystone.agent.plist (? 47d0f382 b0a42670 - installed 2015-02-12) [Lookup]User Login Items: ⓘ&nbsp; &nbsp; Dropbox&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Applications/Dropbox.app)&nbsp; &nbsp; Google Drive&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Applications/Google Drive.app)&nbsp; &nbsp; TrackballWorksHelper&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Library/PreferencePanes/TrackballWorks.prefPane/Contents/Resources/TrackballWorksHelper.app)&nbsp; &nbsp; Printer Pro Desktop&nbsp; &nbsp; Application &nbsp; &nbsp; &nbsp; &nbsp; (/Applications/Utilities/Printer Pro Desktop.app)Internet Plug-ins: ⓘ&nbsp; &nbsp; OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-12) [Lookup]&nbsp; &nbsp; Flip4Mac WMV Plugin: 2.3.4.1 (installed 2010-06-15) [Lookup]&nbsp; &nbsp; AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-02) [Lookup]&nbsp; &nbsp; FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-09) [Lookup]&nbsp; &nbsp; Silverlight: 5.1.50901.0 (installed 2017-09-24) [Lookup]&nbsp; &nbsp; QuickTime Plugin: 7.7.3 (installed 2016-10-21)&nbsp; &nbsp; Flash Player: 28.0.0.137 (installed 2018-01-09) [Lookup]&nbsp; &nbsp; iPhotoPhotocast: 7.0 (installed 2010-10-03)&nbsp; &nbsp; PepperFlashPlayer: 28.0.0.137 (installed 2018-01-09) [Lookup]&nbsp; &nbsp; AdobePDFViewer: 18.009.20050 (installed 2017-12-02) [Lookup]&nbsp; &nbsp; GarminGpsControl: 4.2.0.0 (installed 2014-03-31) [Lookup]&nbsp; &nbsp; SharePointBrowserPlugin: 14.7.7 (installed 2018-01-01) [Lookup]&nbsp; &nbsp; JavaAppletPlugin: 15.0.1 (installed 2016-02-08) Check versionUser internet Plug-ins: ⓘ&nbsp; &nbsp; CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]Safari Extensions: ⓘ&nbsp; &nbsp; [enabled]&nbsp; &nbsp; Amazon Assistant for Safari - Amazon - <a href="https://www.amazon.com/gp/BIT/AmazonAssistant/TOU?tag=macforums0e4-20" target="_blank">https://www.amazon.com/gp/BIT/AmazonAssistant/TOU?tag=macforums0e4-20</a> (installed 2018-01-13)&nbsp; &nbsp; [not loaded]&nbsp; &nbsp; Awesome Screenshot - Diigo - <a href="http://www.diigo.com/" target="_blank">http://www.diigo.com/</a> (installed 2015-09-18)&nbsp; &nbsp; [enabled]&nbsp; &nbsp; Honey - Honey Science Corporation - <a href="https://www.joinhoney.com" target="_blank">https://www.joinhoney.com</a> (installed 2017-12-12)3rd Party Preference Panes: ⓘ&nbsp; &nbsp; Flash Player (installed 2017-12-14) [Lookup]&nbsp; &nbsp; Flip4Mac WMV (installed 2010-06-15) [Lookup]&nbsp; &nbsp; TrackballWorks (installed 2016-11-21) [Lookup]Time Machine: ⓘ&nbsp; &nbsp; Skip System Files: NO&nbsp; &nbsp; Mobile backups: OFF&nbsp; &nbsp; Auto backup: YES&nbsp; &nbsp; Volumes being backed up:&nbsp; &nbsp; &nbsp; &nbsp; [redacted]: Disk size: 999.35 GB Disk used: 166.66 GB&nbsp; &nbsp; Destinations:&nbsp; &nbsp; &nbsp; &nbsp; LaCie [Local] &nbsp; &nbsp; &nbsp; &nbsp; Total size: 999.86 GB &nbsp; &nbsp; &nbsp; &nbsp; Total number of backups: 5 &nbsp; &nbsp; &nbsp; &nbsp; Oldest backup: 2/16/16, 10:33 PM &nbsp; &nbsp; &nbsp; &nbsp; Last backup: 6/29/17, 6:57 PM &nbsp; &nbsp; &nbsp; &nbsp; Size of backup disk: Adequate&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Backup size 999.86 GB &gt; (Disk used 166.66 GB X 3)Top Processes by CPU: ⓘ&nbsp; &nbsp; &nbsp; &nbsp; 10%&nbsp;&nbsp; mds&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 3%&nbsp;&nbsp; mdworker&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 3%&nbsp;&nbsp; mdworker&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 3%&nbsp;&nbsp; mdworker&nbsp; &nbsp; &nbsp; &nbsp;&nbsp; 3%&nbsp;&nbsp; WindowServerTop Processes by Memory: ⓘ&nbsp; &nbsp; 817 MB&nbsp; &nbsp; kernel_task&nbsp; &nbsp; 473 MB&nbsp; &nbsp; Safari&nbsp; &nbsp; 360 MB&nbsp; &nbsp; com.apple.WebKit.WebContent&nbsp; &nbsp; 316 MB&nbsp; &nbsp; com.apple.WebKit.WebContent&nbsp; &nbsp; 248 MB&nbsp; &nbsp; com.apple.WebKit.WebContentTop Processes by Network Use: ⓘ&nbsp; &nbsp; Input&nbsp; &nbsp;&nbsp; Output&nbsp; &nbsp; Process name&nbsp; &nbsp; 161 KB&nbsp; &nbsp; 137 KB&nbsp; &nbsp; mDNSResponder&nbsp; &nbsp; 146 KB&nbsp; &nbsp; 145 KB&nbsp; &nbsp; Dropbox&nbsp; &nbsp; 27 KB&nbsp; &nbsp;&nbsp; 48 KB&nbsp; &nbsp;&nbsp; apsd&nbsp; &nbsp; 19 KB&nbsp; &nbsp;&nbsp; 18 KB&nbsp; &nbsp;&nbsp; com.apple.WebKit.Networking&nbsp; &nbsp; 5 KB&nbsp; &nbsp; &nbsp; 4 KB&nbsp; &nbsp; &nbsp; assistantdTop Processes by Energy Use: ⓘ&nbsp; &nbsp; &nbsp; 5.28 WindowServer&nbsp; &nbsp; &nbsp; 3.42 ReportCrash&nbsp; &nbsp; &nbsp; 0.86 launchd&nbsp; &nbsp; &nbsp; 0.66 Google DriveVirtual Memory Information: ⓘ&nbsp; &nbsp; 2.03 GB&nbsp;&nbsp; Available RAM&nbsp; &nbsp; 162 MB&nbsp; &nbsp; Free RAM&nbsp; &nbsp; 5.97 GB&nbsp;&nbsp; Used RAM&nbsp; &nbsp; 1.87 GB&nbsp;&nbsp; Cached files&nbsp; &nbsp; 105 MB&nbsp; &nbsp; Swap UsedSoftware installs (last 30 days): ⓘ&nbsp; &nbsp; Adobe Flash Player:&nbsp; (installed 2018-01-09)&nbsp; &nbsp; Adobe Pepper Flash Player:&nbsp; (installed 2018-01-09)&nbsp; &nbsp; Firmware Update Tool:&nbsp; (installed 2018-01-30)&nbsp; &nbsp; Brother Drivers:&nbsp; (installed 2018-01-30)&nbsp; &nbsp; Brother Drivers:&nbsp; (installed 2018-01-30)&nbsp; &nbsp; Install information may not be complete.Diagnostics Events (last 3 days for minor events): ⓘ&nbsp; &nbsp; 2018-02-01 17:25:29&nbsp; &nbsp; locationd Crash [Open]&nbsp; &nbsp; 2018-02-01 14:32:26&nbsp; &nbsp; Preview.app Hang [Open]&nbsp; &nbsp; 2018-02-01 13:30:47&nbsp; &nbsp; cleanup_installer Crash [Open]&nbsp; &nbsp; 2018-02-01 13:30:14&nbsp; &nbsp; Last shutdown cause: 3 - Hard shutdownFiles deleted by EtreCheck: ⓘ&nbsp; &nbsp; 2018-01-31 17:22:15 - com.adobe.ARM.[...].plist - Unknown&nbsp; &nbsp; 2018-01-31 17:22:15 - ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist - Unknown&nbsp; &nbsp; 2018-01-31 17:22:21 - /Library/LaunchDaemons/com.fitbit.galileod.plist - Unknown&nbsp; &nbsp; 2018-02-01 13:47:06 - /Library/LaunchAgents/com.hp.launchagent.plist - Unknown</blockquote>

[QUOTE="RalphTomaccio, post: 1785073, member: 176231"] As a matter of fact, I do have a thumb drive with ElCaptan 10.11.3 on it. What I'm afraid of is going back to that and then having continuing problems upgrading from there as I am having now. What do you think are the chances of that happening? Let me tell you where I'm at from efforts the past day. I did some searching and ran across EtreCheck software. I ran it, got rid of most of items marked in red and retried installing 10.12.6. I found a file called iAntivirus under /system/library/extensions, thinking that may be part of the problem. I looked it up and found that it was part of some Norton software, although I don't remember ever running Norton on the iMac. I tried to find the file on the Mac and could not. Is it possible it is a "hidden" file"? If so, any idea how I can get rid of it? I thought that maybe if I installed the software and immediately uninstalled it, it would disappear. But, when I found a download link online, it said it is no longer available in the U.S. So, that idea didn't go anywhere! After cleaning things up the best I could, I again tried to install 10.12.6 Combo, both in my user account as well as in my wife's, and in normal and in safe mode and again running First Aid beforehand. Every time, it went straight from clicking okay to restart right into restarting. No installation time what-so-ever. [B]I just ran into another issue.[/B] I thought it would be good to do a Time Machine backup and after waiting for it for what seemed like ages, it just stopped writing with about 3 minutes to go. I restarted it and it said there was 847 MB left to write. It, too, stopped after writing about 250MB. Tried it another three times and it reported 870MB, 872MB and then 874MB left to write and each time it stopped short after writing about 250MB. I would have thought the amount remaining would have decreased by what was written each time but, it actually kept increasing a bit each time. This seems to be a similar behavior as trying to install 10.12.6. Here is the latest Etrecheck report. Is there any way to get red of the remaining two red "[COLOR="#FF0000"]Fail[/COLOR]" items? Are they of any significance? EtreCheck version: 3.4.6 (460) Report generated 2018-02-01 17:26:39 Download EtreCheck from [url]https://etrecheck.com[/url] Runtime: 3:39 Performance: Good Click the [Lookup] links for more information from Apple Support Communities. Click the [Details] links for more information about that line. Problem: Other problem Hardware Information: ⓘ iMac (21.5-inch, Mid 2010) [Technical Specifications] - [User Guide] - [Warranty & Service] iMac - model: iMac11,2 1 3.6 GHz Intel Core i5 (i5) CPU: 2-core 8 GB RAM Upgradeable - [Instructions] BANK 0/DIMM0 2 GB DDR3 1333 MHz ok BANK 1/DIMM0 2 GB DDR3 1333 MHz ok BANK 0/DIMM1 2 GB DDR3 1333 MHz ok BANK 1/DIMM1 2 GB DDR3 1333 MHz ok Handoff/Airdrop2: not supported Wireless: en1: 802.11 a/b/g/n iCloud Quota: 3.80 GB available Video Information: ⓘ ATI Radeon HD 5670 - VRAM: 512 MB iMac 1920 x 1080 Disk Information: ⓘ WDC WD1001FALS-40Y6A0 disk0: (1 TB) (Rotational) [Show SMART report] (disk0s1) <not mounted> [EFI]: 210 MB [redacted] (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (832.68 GB free) (disk0s3) <not mounted> [Recovery]: 650 MB HL-DT-STDVDRW GA32N () USB Information: ⓘ USB20Bus hub_device Apple Computer, Inc. IR Receiver Apple Inc. Built-in iSight USB20Bus hub_device Apple, Inc. Keyboard Hub Apple, Inc Apple Keyboard Kensington Kensington Expert Mouse Apple Card Reader Apple Inc. BRCM2046 Hub Apple Inc. Bluetooth USB Host Controller Firewire Information: ⓘ LaCie d2 quadra (button) 800mbit - 800mbit max (disk1s1) <not mounted> [EFI]: 210 MB LaCie (disk1s2 - Journaled HFS+) /Volumes/LaCie : 999.86 GB (644.03 GB free) System Software: ⓘ macOS Sierra 10.12.1 (16B2657) - Time since boot: about 3 hours Gatekeeper: ⓘ Mac App Store and identified developers Kernel Extensions: ⓘ /Library/Extensions [loaded] com.kensington.trackballworks.driver (1.3.0 - SDK 10.8) [Lookup] /System/Library/Extensions [not loaded] com.Belcarra.iokit.USBLAN_netpart (3.1.1 - SDK 10.6) [Lookup] [not loaded] com.Belcarra.iokit.USBLAN_usbpart (3.1.1 - SDK 10.6) [Lookup] [not loaded] com.Cycling74.driver.Soundflower (1.6.5 - SDK 10.6) [Lookup] [not loaded] com.RemoteControl.USBLAN.usbpart (3.1.1 - SDK 10.7) [Lookup] [not loaded] com.lexar.iokit.IOSCSILexarCommandsDevice (1.1.2) [Lookup] [not loaded] com.lexarmedia.driver.IOUSBJumpshotClass (1.0.1) [Lookup] [not loaded] com.pctools.iantivirus.kfs (1.0.1) [Lookup] /System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext/Contents/Plug-Ins [not loaded] com.belcarra.iokit.netpart.panther (1.6.3) [Lookup] /System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext/Contents/Plug-Ins [not loaded] com.belcarra.iokit.usbpart.panther (1.6.3) [Lookup] /System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext/Contents/Plug-Ins [not loaded] com.RemoteControl.USBLAN.panther (1.6.2) [Lookup] System Launch Agents: ⓘ [not loaded] 7 Apple tasks [loaded] 179 Apple tasks [running] 93 Apple tasks System Launch Daemons: ⓘ [COLOR="#FF0000"][failed][/COLOR] com.apple.locationd.plist (Apple, Inc. - installed 2016-10-21) [not loaded] 41 Apple tasks [loaded] 166 Apple tasks [running] 105 Apple tasks Launch Agents: ⓘ [not loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 17b9373f - installed 2010-10-03) [Lookup] [COLOR="#FF0000"][failed][/COLOR] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup] [not loaded] com.adobe.CS5ServiceManager.plist (? 40cdc1ff 21868ea0 - installed 2010-10-12) [Lookup] [running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2018-01-30) [Lookup] [not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup] Launch Daemons: ⓘ [loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup] [loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup] [loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2010-10-03) [Lookup] [loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-12-14) [Lookup] [not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2018-01-29) [loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup] [not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup] [loaded] com.oracle.java.JavaUpdateHelper.plist (Oracle America, Inc. - installed 2014-06-03) [Lookup] User Launch Agents: ⓘ [not loaded] com.adobe.AAM.Updater-1.0.plist (? 6a3cceca 17b9373f - installed 2010-10-18) [Lookup] [loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup] [not loaded] com.google.keystone.agent.plist (? 47d0f382 b0a42670 - installed 2015-02-12) [Lookup] User Login Items: ⓘ Dropbox Application (/Applications/Dropbox.app) Google Drive Application (/Applications/Google Drive.app) TrackballWorksHelper Application (/Library/PreferencePanes/TrackballWorks.prefPane/Contents/Resources/TrackballWorksHelper.app) Printer Pro Desktop Application (/Applications/Utilities/Printer Pro Desktop.app) Internet Plug-ins: ⓘ OfficeLiveBrowserPlugin: 12.3.6 (installed 2013-03-12) [Lookup] Flip4Mac WMV Plugin: 2.3.4.1 (installed 2010-06-15) [Lookup] AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-02) [Lookup] FlashPlayer-10.6: 28.0.0.137 (installed 2018-01-09) [Lookup] Silverlight: 5.1.50901.0 (installed 2017-09-24) [Lookup] QuickTime Plugin: 7.7.3 (installed 2016-10-21) Flash Player: 28.0.0.137 (installed 2018-01-09) [Lookup] iPhotoPhotocast: 7.0 (installed 2010-10-03) PepperFlashPlayer: 28.0.0.137 (installed 2018-01-09) [Lookup] AdobePDFViewer: 18.009.20050 (installed 2017-12-02) [Lookup] GarminGpsControl: 4.2.0.0 (installed 2014-03-31) [Lookup] SharePointBrowserPlugin: 14.7.7 (installed 2018-01-01) [Lookup] JavaAppletPlugin: 15.0.1 (installed 2016-02-08) Check version User internet Plug-ins: ⓘ CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup] Safari Extensions: ⓘ [enabled] Amazon Assistant for Safari - Amazon - [URL]https://www.amazon.com/gp/BIT/AmazonAssistant/TOU?tag=macforums0e4-20[/URL] (installed 2018-01-13) [not loaded] Awesome Screenshot - Diigo - [url]http://www.diigo.com/[/url] (installed 2015-09-18) [enabled] Honey - Honey Science Corporation - [url]https://www.joinhoney.com[/url] (installed 2017-12-12) 3rd Party Preference Panes: ⓘ Flash Player (installed 2017-12-14) [Lookup] Flip4Mac WMV (installed 2010-06-15) [Lookup] TrackballWorks (installed 2016-11-21) [Lookup] Time Machine: ⓘ Skip System Files: NO Mobile backups: OFF Auto backup: YES Volumes being backed up: [redacted]: Disk size: 999.35 GB Disk used: 166.66 GB Destinations: LaCie [Local] Total size: 999.86 GB Total number of backups: 5 Oldest backup: 2/16/16, 10:33 PM Last backup: 6/29/17, 6:57 PM Size of backup disk: Adequate Backup size 999.86 GB > (Disk used 166.66 GB X 3) Top Processes by CPU: ⓘ 10% mds 3% mdworker 3% mdworker 3% mdworker 3% WindowServer Top Processes by Memory: ⓘ 817 MB kernel_task 473 MB Safari 360 MB com.apple.WebKit.WebContent 316 MB com.apple.WebKit.WebContent 248 MB com.apple.WebKit.WebContent Top Processes by Network Use: ⓘ Input Output Process name 161 KB 137 KB mDNSResponder 146 KB 145 KB Dropbox 27 KB 48 KB apsd 19 KB 18 KB com.apple.WebKit.Networking 5 KB 4 KB assistantd Top Processes by Energy Use: ⓘ 5.28 WindowServer 3.42 ReportCrash 0.86 launchd 0.66 Google Drive Virtual Memory Information: ⓘ 2.03 GB Available RAM 162 MB Free RAM 5.97 GB Used RAM 1.87 GB Cached files 105 MB Swap Used Software installs (last 30 days): ⓘ Adobe Flash Player: (installed 2018-01-09) Adobe Pepper Flash Player: (installed 2018-01-09) Firmware Update Tool: (installed 2018-01-30) Brother Drivers: (installed 2018-01-30) Brother Drivers: (installed 2018-01-30) Install information may not be complete. Diagnostics Events (last 3 days for minor events): ⓘ 2018-02-01 17:25:29 locationd Crash [Open] 2018-02-01 14:32:26 Preview.app Hang [Open] 2018-02-01 13:30:47 cleanup_installer Crash [Open] 2018-02-01 13:30:14 Last shutdown cause: 3 - Hard shutdown Files deleted by EtreCheck: ⓘ 2018-01-31 17:22:15 - com.adobe.ARM.[...].plist - Unknown 2018-01-31 17:22:15 - ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist - Unknown 2018-01-31 17:22:21 - /Library/LaunchDaemons/com.fitbit.galileod.plist - Unknown 2018-02-01 13:47:06 - /Library/LaunchAgents/com.hp.launchagent.plist - Unknown [/QUOTE]

Verification

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