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<blockquote data-quote="RalphTomaccio" data-source="post: 1784916" data-attributes="member: 176231">Now this has gotten more interesting!YES, it does show up in Image Capture and it works! Amazing. It works in Apple Software when Apple doesn't support the scan function in this model printer/scanner, yet it won't scan in Brother's own software. Go figure! Does this even make any sense?Before looking into Image Capture, I did locate another USB cable that appeared unused. Hooked it up and was getting the same error problems as with the old cable. If it prints fine with the old cable, is it possible the cable would cause problems only in the scan function?I've had this printer for just over two years, so I don't have a lot of experience with it with other OS's other than Yosemite and El Capitan. I did experience the same problem, but not nearly as frequent. I was able to either close and reopen the app one or more times or restart the computer, but I could eventually get it to scan, even with Sierra up until recently. I have contacted Brother Support and am curious what they will have to say.As for scanning, I don't have to do it much, so I can live with using Image Capture, but I would still like to upgrade to 10.12.6.</blockquote>

[QUOTE="RalphTomaccio, post: 1784916, member: 176231"] [B][SIZE=4]Now this has gotten more interesting![/SIZE][/B] YES, it does show up in Image Capture and it works! Amazing. It works in Apple Software when Apple doesn't support the scan function in this model printer/scanner, yet it won't scan in Brother's own software. Go figure! Does this even make any sense? Before looking into Image Capture, I did locate another USB cable that appeared unused. Hooked it up and was getting the same error problems as with the old cable. If it prints fine with the old cable, is it possible the cable would cause problems only in the scan function? I've had this printer for just over two years, so I don't have a lot of experience with it with other OS's other than Yosemite and El Capitan. I did experience the same problem, but not nearly as frequent. I was able to either close and reopen the app one or more times or restart the computer, but I could eventually get it to scan, even with Sierra up until recently. I have contacted Brother Support and am curious what they will have to say. As for scanning, I don't have to do it much, so I can live with using Image Capture, but I would still like to upgrade to 10.12.6. [/QUOTE]

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