Problem Getting Visioneer Scans into PaperPort

Joined
Oct 20, 2010
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Location
Slatersville RI
Your Mac's Specs
iMac 21.5" (Mid 2010) - 1 TB HD - 8GB Ram
Here's my problem:

1. I insert a sheet to be scanned into my Visioneer Strobe XP 200 scanner.

2. A scan window appears and the scan proceeds to the end.

3. The window freezes (cannot close it in any other way than using the Widows Task Manager.

4. The scan never gets sent to PaperPort.


The details:

1. I recently purchased an iMac, installed a Boot Camp Partition with Windows XP SP3 and also installed Parallels for Mac v5. Everything is as current as can be for both OS's.

2. I installed PaperPort Deluxe version 8.20.1.311 and the Visioneer Strobe XP200 drivers. Yes, I know they're old, but I can't see updating them for as little I use them. All was working well when installed on my old Dell XPS.

3. The Strobe XP 200 does appear in the "Scanners and Cameras" Control Panel.

4. I have confirmed in the Strobe XP 200 Properties window that Diagnostics "Test Scanner" works properly. That confirms there is communication between the computer and the scanner.

5. I have also confirmed in the Properties window the "Select an event: Paper In" event is set to start the One Touch Auto Scan program.

The missing link is between the scanner and PaperPort. I believe all is set properly, yet the scan will not go into PaperPort. Any light you can shed on this issue will be most appreciated.
 
OP
R
Joined
Oct 20, 2010
Messages
80
Reaction score
0
Points
6
Location
Slatersville RI
Your Mac's Specs
iMac 21.5" (Mid 2010) - 1 TB HD - 8GB Ram
The problem has been solved!

After uninstalling the newer driver and reinstalling the original the scanner came with, the problems have been solved. Apparently, the driver became damaged and simply needed to be reinstalled.

Interesting to note that updating to a newer driver isn't always the best answer.

Thanks,
Ralph
 

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