OS 10.9.5 Intermitant Crashing with network storage

D

Desktech


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Nov 10, 2014
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We have a user with an iMac 27" (Late 2013) running 10.9.5. The user has reported the computer will intermittently crash and restart. Most frequently noted after trying to access files on network storage after the computer wakes from sleep, but the user has noticed it will crash even with out that specific action.

Fri Nov 7 14:46:29 2014
panic(cpu 0 caller 0xffffff80080dc43e): Kernel trap at 0xffffff7f88a0257b, type 13=general protection, registers:
CR0: 0x0000000080010033, CR2: 0x000000010508a000, CR3: 0x000000016e6aa050, CR4: 0x00000000001606e0
RAX: 0x4e20373031313459, RBX: 0xffffff801ca15968, RCX: 0x0000000003000000, RDX: 0xffffff801ca15968
RSP: 0xffffff8114bb2930, RBP: 0xffffff8114bb3190, RSI: 0x0000000000000000, RDI: 0xffffff801ca15968
R8: 0xffffff8114bb31a0, R9: 0x000000000000000c, R10: 0x00000000000001b0, R11: 0x0000000000000040
R12: 0x0000000000000001, R13: 0xffffff8114bb2968, R14: 0x4e20373031313431, R15: 0xffffff8114bb31a0
RFL: 0x0000000000010202, RIP: 0xffffff7f88a0257b, CS: 0x0000000000000008, SS: 0x0000000000000010 Fault CR2: 0x000000010508a000, Error code: 0x0000000000000000, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address
0xffffff80ebcebc50 : 0xffffff8008022f79
0xffffff80ebcebcd0 : 0xffffff80080dc43e
0xffffff80ebcebea0 : 0xffffff80080f3976
0xffffff80ebcebec0 : 0xffffff7f88a0257b
0xffffff8114bb3190 : 0xffffff7f88a33373
0xffffff8114bb31d0 : 0xffffff7f88a25395
0xffffff8114bb3270 : 0xffffff7f88a2d0f2
0xffffff8114bb32d0 : 0xffffff7f88a2c8f2
0xffffff8114bb33d0 : 0xffffff7f88a30e19
0xffffff8114bb3470 : 0xffffff7f88a064e0
0xffffff8114bb3570 : 0xffffff7f88a102ac
0xffffff8114bb3710 : 0xffffff7f88a08c5c
0xffffff8114bb39f0 : 0xffffff80081fd897
0xffffff8114bb3ad0 : 0xffffff80081f4bc0
0xffffff8114bb3b70 : 0xffffff80081e6c65
0xffffff8114bb3c20 : 0xffffff80081e7522
0xffffff8114bb3f50 : 0xffffff8008440c63
0xffffff8114bb3fb0 : 0xffffff80080f4176
Kernel Extensions in backtrace:
com.apple.filesystems.smbfs(2.0.3)[EC68D5F4-45EA-379A-B723-AEEDE9C94055]@0xffffff7f889f3000->0xffffff7f88a3efff
dependency: com.apple.kec.corecrypto(1.0)[DB137B94-65D2-32AF-B5BC-80A360E104C3]@0xffffff7f889a7000
dependency: com.apple.kext.triggers(1.0)[A7018A2E-1C0C-37B8-9382-67786A396EAF]@0xffffff7f889ee000

BSD process name corresponding to current thread: Finder

Mac OS version:
13F34

Kernel version:
Darwin Kernel Version 13.4.0: Sun Aug 17 19:50:11 PDT 2014; root:xnu-2422.115.4~1/RELEASE_X86_64
Kernel UUID: 9477416E-7BCA-3679-AF97-E1EAAD3DD5A0
Kernel slide: 0x0000000007e00000
Kernel text base: 0xffffff8008000000
System model name: iMac14,2 (Mac-27ADBB7B4CEE8E61)

System uptime in nanoseconds: 22427390714962
last loaded kext at 245431283317: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8a678000, size 65536)
last unloaded kext at 311881825837: com.apple.filesystems.msdosfs 1.9 (addr 0xffffff7f8a678000, size 57344)
loaded kexts:
com.Symantec.kext.SAVAPComm 12.1
com.apple.filesystems.smbfs 2.0.3
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.iokit.IOBluetoothSerialManager 4.2.7f3
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AGPM 100.14.34
com.apple.driver.ApplePlatformEnabler 2.0.9d7
com.apple.driver.AppleHDA 2.6.3f4
com.apple.GeForce 8.2.6
com.apple.driver.AppleBacklight 170.4.11
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleIntelHD5000Graphics 8.2.8
com.apple.driver.AppleIntelFramebufferAzul 8.2.8
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 683.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleSDXC 1.5.2
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AirPort.Brcm4360 842.21.65
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.IOBluetoothHIDDriver 4.2.7f3
com.apple.driver.AppleMultitouchDriver 245.13.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.23
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.driver.AppleThunderboltEDMSink 2.1.3
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.7f3
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.iokit.IOBluetoothFamily 4.2.7f3
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.23
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleUSBHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.7
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.7
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPOutAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.iokit.IO80211Family 640.36
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.iokit.IOUSBFamily 686.4.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac14,2, BootROM IM142.0118.B00, 4 processors, Intel Core i5, 3.4 GHz, 8 GB, SMC 2.15f2
Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2048 MB Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (6.30.223.154.65)
Bluetooth: Version 4.2.7f3 14616, 3 services, 23 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Serial ATA Device: APPLE SSD SM0512F, 500.28 GB USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller USB Device: FaceTime HD Camera (Built-in) USB Device: Keyboard Hub USB Device: Apple Keyboard USB Device: MP520 series Thunderbolt Bus: iMac, Apple Inc., 23.10
 
chscag

chscag

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Location
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Your Mac's Specs
2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
For starters, tell your user to remove Norton Anti Virus as it may be contributing to the problems the iMac is having. It's not needed anyway. If the kernel panics continue even after removing NAV, check the system memory.
 

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