No "answer" option in FaceTime

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New Macbook pro bought in December. Trying to use FaceTime for the first time on this device yesterday, and when I am receiving calls, there are no "answer/decline" buttons showing so I cannot answer a call. Only shows a "end call" option. I have used FaceTime many times on other devices, so I know what it should look like, and the buttons simply are not there. Tried under Test log-in, and same thing happened. Also tried in Safe Mode- same thing. Is reinstalling the OSX going to be my only option? It is saying that will take 27+ hours after I let it go for 3 hours!

FaceTime is version 3.0. Built in mic and camera work fine. Pop-ups are enabled. My Apple ID is correct and has the checkmark next to it indicating it was verified. What else can I try?
 
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Did an Apple support chat. They had me try to repair two plist files, and that did not work. Guess I am going to have to reinstall the OSX (not interested right now) or wait for an update to come out for FaceTime. Disappointing.
 

Rod


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2015 MacBook Pro Retina 13" macOS 11.1, iPhone SE 2, iPad 6, Apple Watch SE.
This may be pointless but open Disk Utility in Applications > Utilities and repair Permissions. It is most likely a preferences list problem but sometimes this works. Normally I would just suggest deleting the plist because they are recreated when you open the app anyway. As a last resort you may want to try deleting the plist files apple tried to get you to repair.
 
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Rod Sprague: thank you for your help. I tried both suggestions today, but still have the same problem.

Slydude- thank you as well. I do not have Yosemite- but I will see if I can find something similar. I appreciate the help.
 

Slydude

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There are combo updaters for each version of OS X. It probably won't solve the problem but shouldn't do any damage. Which version of OS X are you running?
 
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Currently running Maverick, but I think I am going to go ahead and update to Yosemite. I have been avoiding doing so, but think I will just give it a try. Thanks again!
 
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For the record, I did update to Yosemite today, and now FaceTime is working fine.
I appreciate all of the suggestions!
 

Slydude

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Glad that worked out. Here's hoping you enjoy Yosemite.
 

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