new imac cannot need hlp

Nov 14, 2011
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I got a mack for my wife brought it home she is super excited and we cannot use it because the store swapped out the track pad for the mouse. so the curser will not move, have no way to move it to select the "apple" to set up the track pad is there a way to control the cursor with the keyboard only, or open up the system preferences


I'm confused. The iMac will work just fine with a mouse. Have you turned the mouse on? Does it have batteries in it?

If you have a wired USB mouse about your house, why not just use that to set up the machine first and then worry about the wireless (bluetooth) mouse. I'm also confused as to why you'd let "the store" swap out something that came with the computer for something that didn't.

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