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Message: <blockquote data-quote="trellame" data-source="post: 349834" data-attributes="member: 28119"><p>Yes, my iPod works perfectly when plugged into my iMac at work. The iPod Summary tabs are not greyed back, and I can restore, sync, and all the music  is there. I've tried the 5 R's about 5 times as well. When I plug the iPod in at home, I can't click anything in the iPod summary tab in iTunes. The difference is when I'm at work, the Summary page shows a black iPod with drop shadow, and my serial number. At home, this same page shows a generic white iPod, and serial number says n/a. On the left hand side of the iTunes window my iPod shows up (filled with music), but when I disconnect the iPod is completely empty. And I didn't hit the restore button-iTunes won't let me select that option (greyed back).</p></blockquote><p></p>