my iTunes isn't updating my iPod

[trellame]

Plug my iPod in at home on my 5-year-old G4, and it semi recognizes it. It plugs in and shows my songs, but everything in iPod Summary is greyed back, and once disconnected, my iPod is brand new... no songs or anything in it. iTunes wipes it clean. I tested it at work and it's not the iPod, also took iPod to the Genius Bar, nothing wrong. Anyone have the same issue?

 

[Kilted1]

Check your iTunes preferences. Repair permissions on your Mac too
Restore your iPod and try again

Heres a good place to start http://www.apple.com/no/support/

 

[trellame]

Thanks Kilted1. I've tried all of that several times over the past 2 weeks. Is my next step to restore my hard drive? That's what I've heard...

 

[KoDorSean]

are you positive its not an ipod issue?

give this a shot

Solving iPod Issues (also known as iPod 5 R's)


http://docs.info.apple.com/article.html?artnum=303940

 

[trellame]

Yes, my iPod works perfectly when plugged into my iMac at work. The iPod Summary tabs are not greyed back, and I can restore, sync, and all the music is there. I've tried the 5 R's about 5 times as well. When I plug the iPod in at home, I can't click anything in the iPod summary tab in iTunes. The difference is when I'm at work, the Summary page shows a black iPod with drop shadow, and my serial number. At home, this same page shows a generic white iPod, and serial number says n/a. On the left hand side of the iTunes window my iPod shows up (filled with music), but when I disconnect the iPod is completely empty. And I didn't hit the restore button-iTunes won't let me select that option (greyed back).

 

[Kilted1]

Your iPod isn't at fault by the sound of it.
It works with your Work Mac Are you using the same preferences on both Macs?

Are you using the same cables to connect at work and at Home ?

Can you uninstall iTunes on your home Mac and then re install by downloading iTunes again ? (Ps is this possible I don't know)

 

[trellame]

Not sure if my preferences are the same. I used to manually manage my music at home and only started plugging into the work machine when I started having problems with the home machine. I think I tried back and forth to sync and then manually manage, hoping it would work.

Yes, same USB cable. Recently I started receiving a warning message that says something about my USB connection being slow, that I should upgrade to 2.0 (?) if I could... from what folks at work have said, I can't upgrade w/o upgrading computers. =)

I have uninstalled and reinstalled iTunes about 3 times now, and also ran a Disk Utility Repair as well. Nothing changed. And the Mac Genius bar said nothing was wrong. It's very frustrating.