My wife's Mac Mail flashes and disappears with "Quit Unexpectedly".
She can look at any and all Flagged emails without problems. She can look at any emails before 2 weeks ago without a problem, but as soon as she scrolls down past April 8 Mail disappears and gives the error. At first I focused on trying to figure out which one but never could nail a specific email.
One suggestion was to delete the cache so I followed the directions to ~/Library/Mail/ and moved both Vx that were there to trash. Opening Mail caused a long delay while everything at her email account loaded up to the Mac. It did not help, as soon as she scrolled through April, Mail flashed to Unexpectedly.
There are all kinds of theories that some email has a 'bad' attachment, or there is a corrupted email. I cranked up an ancient Mac which was last used years ago and had her email account in it. It took a long time to load the thousands of emails since it was last booted. After that, No problems, Mail performed as normal, nothing Unexpected.
That means to me that the mails are not the cause, so I directed my attention to a failure in Mail itself, and how to recover from it.
Google has been helpful in finding all kinds of suggestions, but none of them even come close to a solution e.g.
- Remove email account and Add back.
The Delete action is gray
- Rebuild email account
The Rebuild action is gray
- Rename the account
The Rename action is gray
She is feeling isolated even though she can still browse and use the browser to reply to emails at her account, but the spam is rife unlike being purged by Mail before she sees it, and it is clumsy to work with.
Any ideas on how to ungray the Mail actions would be of interest.
I am open to suggestions of any and every approach to clean up Mail's problem.
Thanks
She can look at any and all Flagged emails without problems. She can look at any emails before 2 weeks ago without a problem, but as soon as she scrolls down past April 8 Mail disappears and gives the error. At first I focused on trying to figure out which one but never could nail a specific email.
One suggestion was to delete the cache so I followed the directions to ~/Library/Mail/ and moved both Vx that were there to trash. Opening Mail caused a long delay while everything at her email account loaded up to the Mac. It did not help, as soon as she scrolled through April, Mail flashed to Unexpectedly.
There are all kinds of theories that some email has a 'bad' attachment, or there is a corrupted email. I cranked up an ancient Mac which was last used years ago and had her email account in it. It took a long time to load the thousands of emails since it was last booted. After that, No problems, Mail performed as normal, nothing Unexpected.
That means to me that the mails are not the cause, so I directed my attention to a failure in Mail itself, and how to recover from it.
Google has been helpful in finding all kinds of suggestions, but none of them even come close to a solution e.g.
- Remove email account and Add back.
The Delete action is gray
- Rebuild email account
The Rebuild action is gray
- Rename the account
The Rename action is gray
She is feeling isolated even though she can still browse and use the browser to reply to emails at her account, but the spam is rife unlike being purged by Mail before she sees it, and it is clumsy to work with.
Any ideas on how to ungray the Mail actions would be of interest.
I am open to suggestions of any and every approach to clean up Mail's problem.
Thanks