mac os hang

[alialoabidi]

i did regular restart but I was surprised that my OS is hanging , keyboard with track-pad not responding just display message like this https://mega.co.nz/#!RFYXSArb!qHJ75kSpJeIcLUCf5fiXJZkBeIwzMWFrBL4cyvgIHWY
please help me what can do in this case ?


MacBook Pro, OS X Yosemite (10.10)

 

[johnodd4]

would love to help you but the link you gave us doesn't work and asks for a decryption key

 

[McBie]

What makes you think that the OS is " hanging " ?
The keyboard and trackpad not being responsive .... is that in all applications or just 1 specific application ?
How much RAM does the machine have ?
How much free space is there on the system disk ( boot disk ) ?
Any error messages in the log file ? ( Console.app )

Cheers ... McBie

 

[alialoabidi]

would love to help you but the link you gave us doesn't work and asks for a decryption key

sorry i edited link thanks alot

 

[alialoabidi]

What makes you think that the OS is " hanging " ?
The keyboard and trackpad not being responsive .... is that in all applications or just 1 specific application ?
How much RAM does the machine have ?
How much free space is there on the system disk ( boot disk ) ?
Any error messages in the log file ? ( Console.app )

Cheers ... McBie

1- i don't know what make it hanging
2- ram its 4 gb
3 its have free space 200 gb from 500 gb
4- i didn't have log file

 

[gsahli]

"hanging" isn't descriptive enough - do you mean during startup, or does it freeze while running some app, etc, etc?

PS - I don't like "downloading" files from random web sites, including screen shots.

First thing to try is a Safe Boot (generic maintenance):
http://support.apple.com/en-us/HT201262
(It takes longer than normal boot because it does some repairs - then just boot normally after)

 

[bobtomay]

The screenshot is a bluetooth message looking for an external keyboard and mouse.

Has nothing whatsoever to do with the keyboard and trackpad built in to your MacBook Pro.

You will need to describe better what is happening - because that message has nothing to do with the computer hanging, nor does it have anything to do with the keyboard and trackpad on your machine not working (if that is the case).

 

[alialoabidi]

"hanging" isn't descriptive enough - do you mean during startup, or does it freeze while running some app, etc, etc?

PS - I don't like "downloading" files from random web sites, including screen shots.

First thing to try is a Safe Boot (generic maintenance):
OS X: What is Safe Boot, Safe Mode? - Apple Support
(It takes longer than normal boot because it does some repairs - then just boot normally after)

downloading believe me just screen shots
i try by safe boot but still hanging

 

[alialoabidi]

The screenshot is a bluetooth message looking for an external keyboard and mouse.

Has nothing whatsoever to do with the keyboard and trackpad built in to your MacBook Pro.

You will need to describe better what is happening - because that message has nothing to do with the computer hanging, nor does it have anything to do with the keyboard and trackpad on your machine not working (if that is the case).

i don't know why this message displayed ! i don't need to connected with Bluetooth keyboard or mouse !

 

[gsahli]

Oh boy - so this is the only issue you have - the computer isn't freezing?

 

[alialoabidi]

Oh boy - so this is the only issue you have - the computer isn't freezing?

yes is freezing i can't access to it