Mac freezing/crashing & startup errors.

K

Kazuto


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For a few months now I have been having problems with my Mac randomly freezing up and restarting itself, or the display freezing and having multiple errors such as when i move windows round some of the pixels stay where the window was before and all kinds of visual errors including 'rainbow-looking' dots appearing on the login screen.

Most recently i've noticed sometimes when i turn on my mac it fails to start 4-5 times before it will actually boot up, and it just restarts itself each time until it works, and after it turned on I was able to get hold of these error logs.

Anonymous UUID: DAB9090F-D7AD-9BF8-F698-BA8B7DC10C7F

Tue May 31 10:04:46 2016

*** Panic Report ***
panic(cpu 0 caller 0xffffff80077ce40a): Kernel trap at 0xffffff7f8826f70e, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000318, CR3: 0x000000000aced000, CR4: 0x0000000000002660
RAX: 0x0000000000000000, RBX: 0x0000000000000203, RCX: 0x0000000000000000, RDX: 0x0000000000000203
RSP: 0xffffff80a066bab0, RBP: 0xffffff80a066bb00, RSI: 0xffffff801318e400, RDI: 0x0000000000000000
R8: 0xffffff801317ac00, R9: 0x0000000000000001, R10: 0xffffff80128ac040, R11: 0x0000000000000018
R12: 0x0000000000000000, R13: 0x0000000013160002, R14: 0xffffff801318e400, R15: 0xffffff801317ac00
RFL: 0x0000000000010212, RIP: 0xffffff7f8826f70e, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0x0000000000000318, Error code: 0x0000000000000002, Fault CPU: 0x0, PL: 0

Backtrace (CPU 0), Frame : Return Address
0xffffff80a066b740 : 0xffffff80076dab12
0xffffff80a066b7c0 : 0xffffff80077ce40a
0xffffff80a066b9a0 : 0xffffff80077ec273
0xffffff80a066b9c0 : 0xffffff7f8826f70e
0xffffff80a066bb00 : 0xffffff7f8826df96
0xffffff80a066bb40 : 0xffffff8007c917dd
0xffffff80a066bb80 : 0xffffff8007c910a6
0xffffff80a066bbf0 : 0xffffff8007c8bd7a
0xffffff80a066bc30 : 0xffffff8007c8ba11
0xffffff80a066bc70 : 0xffffff8007c8b856
0xffffff80a066bcb0 : 0xffffff7f87fe636b
0xffffff80a066bde0 : 0xffffff7f87fe5840
0xffffff80a066bee0 : 0xffffff7f87f277f2
0xffffff80a066bf00 : 0xffffff800770f1ea
0xffffff80a066bfb0 : 0xffffff80077c8e27
Kernel Extensions in backtrace:
com.apple.iokit.IOUSBHostFamily(1.0.1)[4C8B5BB6-6AE4-313E-B79C-AC07A4E31A2D]@0xffffff7f87f22000->0xffffff7f87f8afff
dependency: com.apple.driver.AppleUSBHostMergeProperties(1.0.1)[9D5F86A1-76EF-3007-94CA-49652E62355C]@0xffffff7f87f1e000
com.apple.iokit.IOUSBFamily(900.4.1)[7B5AC81A-D0B6-3F3D-87C7-AFD78F4686DB]@0xffffff7f87f94000->0xffffff7f8802dfff
dependency: com.apple.iokit.IOPCIFamily(2.9)[4FE41F9B-2849-322A-BBF8-A94816C003D6]@0xffffff7f87ee9000
dependency: com.apple.iokit.IOUSBHostFamily(1.0.1)[4C8B5BB6-6AE4-313E-B79C-AC07A4E31A2D]@0xffffff7f87f22000
com.razer.common.razerhid(14.99)[F8A300F0-711D-3260-82BE-39EF35D75022]@0xffffff7f8826c000->0xffffff7f88286fff
dependency: com.apple.iokit.IOUSBFamily(900.4.1)[7B5AC81A-D0B6-3F3D-87C7-AFD78F4686DB]@0xffffff7f87f94000
dependency: com.apple.iokit.IOHIDFamily(2.0.0)[8D04EA14-CDE1-3B41-8571-153FF3F3F63B]@0xffffff7f880e5000
dependency: com.apple.iokit.IOUSBHIDDriver(900.4.1)[1C16B3C0-785E-3463-8024-3CAD297614BE]@0xffffff7f88171000
dependency: com.apple.driver.IOBluetoothHIDDriver(4.4.4f4)[CDABD134-2197-3313-994D-5EB5DE860733]@0xffffff7f88258000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
15E65

Kernel version:
Darwin Kernel Version 15.4.0: Fri Feb 26 22:08:05 PST 2016; root:xnu-3248.40.184~3/RELEASE_X86_64
Kernel UUID: 4E7B4496-0B81-34E9-97AF-F316103B0839
Kernel slide: 0x0000000007400000
Kernel text base: 0xffffff8007600000
__HIB text base: 0xffffff8007500000
System model name: iMac9,1 (Mac-F2218FC8)

System uptime in nanoseconds: 8412868044
last loaded kext at 2529263497: com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1 (addr 0xffffff7f88cd3000, size 40960)
loaded kexts:
com.razer.common.razerhid 14.99
com.apple.iokit.IOBluetoothUSBDFU 4.4.4f4
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.driver.AppleIRController 327.5
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AirPort.Brcm4331 800.20.24
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.nvenet 2.0.22
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBOHCIPCI 1.0.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.driver.AppleUSBAudio 303.3.1
com.apple.iokit.IOAudioFamily 204.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.IOBluetoothHIDDriver 4.4.4f4
com.apple.iokit.IOBluetoothFamily 4.4.4f4
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.iokit.IOUSBHIDDriver 900.4.1
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
com.apple.iokit.IOBDStorageFamily 1.8
com.apple.iokit.IODVDStorageFamily 1.8
com.apple.iokit.IOCDStorageFamily 1.8
com.apple.iokit.IOAHCISerialATAPI 2.6.2
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOFireWireFamily 4.6.0
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.usb.AppleUSBOHCI 1.0.1
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.driver.NVSMU 2.2.9
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.2
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.37f3
Graphics: NVIDIA GeForce GT 130, NVIDIA GeForce GT 130, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334448312D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.4.4f4 17685, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD1001FALS-40K1B0, 1 TB
Serial ATA Device: OPTIARC DVD RW AD-5670S
USB Device: USB Bus
USB Device: Razer BlackWidow Chroma
USB Device: Razer Mamba Tournament Edition
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB Bus
USB Device: IR Receiver
USB Device: Wireless Stereo Headset
USB Device: Wireless Stereo Headset
USB Device: USB 2.0 Bus
USB Device: USB 2.0 Bus
USB Device: Built-in iSight
Thunderbolt Bus:

Do these logs outline what the issue is and perhaps what may be causing the other problems I have mentioned?

Thanks,

Jordan
 
chscag

chscag

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Your Mac's Specs
2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
Welcome to our forums.

First thing to do is remove all those USB devices, and do a PRAM reset also reset the SMC. Start up your iMac and let it run to see if it panics again. Another thing you can do is start up in Safe mode by holding down your shift key and reboot (keep holding it until the Apple appears).

Kernel Panics are usually caused by hardware errors but can also be software related. After you do the above, let us know how it's going. We also need to check your hard drive which we can do a bit later. Let us know which version of OS X you're running.
 
harryb2448

harryb2448


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Your Mac's Specs
Silver M1 iMac 512/16/8/8 macOS 11.6
As chscag suggests, tou have quite a load on your 2009 iMac. Is the mchine trying to boot with all those devices connected via the USB hub? If so that is quite a load, and is your hub mains powered?

Also what is the Thunderbolt Bus, as your iMac was released before Thundedbolt was introduced, in 2011 from memory?
 

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