Kernel Panic?

[Teflette]

So yesterday I received my new 2017 MacBook Pro 13" in the mail. Lastnight I was setting it all up, downloading all the apps I use, importing music and pictures.


Then it goes black. It turns back on and I see "Your computer restarted because of a problem".


After doing some googling I learn this was a "Kernel Panic".


I shut it down and then turned it back on while holding D and did a hardware test, and there were no issues. Was this then caused by a software issue with one of the apps I downloaded?

I just want to make sure this isn't "dangerous" for my computer - it's literally 24 hours old.


See attached.... can anyone tell me what caused it so I can remove the program?





Anonymous UUID: 4F61E4A4-0403-39FD-45C4-4EFEC7712E6D



Thu Aug 31 21:06:13 2017



*** Panic Report ***

panic(cpu 1 caller 0xffffff80087fe39d): Kernel trap at 0xffffff7f8b844881, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff7f8b844881, CR3: 0x000000025144b040, CR4: 0x00000000003627e0

RAX: 0x0000000000000023, RBX: 0xffffff802d461dc0, RCX: 0xffffff8008b86ed4, RDX: 0xffffff8035a24860

RSP: 0xffffff912684b1e0, RBP: 0xffffff912684b830, RSI: 0xffffff80fa755068, RDI: 0xffffff8035a24860

R8: 0x0000085a73fb799c, R9: 0xffffff80fa755068, R10: 0x0000000000000000, R11: 0xffffff8008e8a810

R12: 0x0000000000000000, R13: 0xffffff912684b668, R14: 0xffffff7f8b8482df, R15: 0x0000000000000001

RFL: 0x0000000000010282, RIP: 0xffffff7f8b844881, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0xffffff7f8b844881, Error code: 0x0000000000000010, Fault CPU: 0x1, PL: 0, VF: 1



Backtrace (CPU 1), Frame : Return Address

0xffffff912684ae70 : 0xffffff80086e953c

0xffffff912684aef0 : 0xffffff80087fe39d

0xffffff912684b0d0 : 0xffffff800869a593

0xffffff912684b0f0 : 0xffffff7f8b844881

0xffffff912684b830 : 0xffffff8008b41a03

0xffffff912684b890 : 0xffffff800891bc96

0xffffff912684b8e0 : 0xffffff800893be52

0xffffff912684b990 : 0xffffff8008925cb8

0xffffff912684bbd0 : 0xffffff800892680f

0xffffff912684bf50 : 0xffffff8008c240f5

0xffffff912684bfb0 : 0xffffff800869ad96



BSD process name corresponding to current thread: mds



Mac OS version:

16G29



Kernel version:

Darwin Kernel Version 16.7.0: Thu Jun 15 17:36:27 PDT 2017; root:xnu-3789.70.16~2/RELEASE_X86_64

Kernel UUID: D3314D98-5D40-3CD8-98A4-F1DD46C20E03

Kernel slide: 0x0000000008400000

Kernel text base: 0xffffff8008600000

__HIB text base: 0xffffff8008500000

System model name: MacBookPro14,1 (Mac-B4831CEBD52A0C4C)



System uptime in nanoseconds: 9189925993907

last loaded kext at 9184404039565: com.sophos.kext.oas 9.6.53 (addr 0xffffff7f8b82b000, size 49152)

last unloaded kext at 9184306632885: com.sophos.kext.oas 9.6.51 (addr 0xffffff7f8b842000, size 32768)

loaded kexts:

com.sophos.kext.oas 9.6.53

com.sophos.nke.swi 9.6.51

com.apple.filesystems.autofs 3.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AGPM 110.23.17

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AppleGraphicsDevicePolicy 3.14.49

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.driver.AppleHDA 279.48

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelKBLGraphics 10.2.5

com.apple.iokit.IOBluetoothSerialManager 5.0.5f1

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.2.5

com.apple.driver.AppleIntelPCHPMC 1.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleCameraInterface 5.60.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleBacklight 170.9.20

com.apple.driver.AppleMCCSControl 1.3.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 40

com.apple.filesystems.hfs.kext 366.70.1

com.apple.driver.AppleTopCaseHIDEventDriver 114

com.apple.driver.AirPort.Brcm4360 1150.12.1a1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 5.0

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 5.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 172

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.kext.triggers 1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 5.0.5f1

com.apple.iokit.IOBluetoothHostControllerTransport 5.0.5f1

com.apple.driver.DspFuncLib 279.48

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 159.9

com.apple.iokit.IOBluetoothFamily 5.0.5f1

com.apple.AppleGraphicsDeviceControl 3.14.49

com.apple.iokit.IOAcceleratorFamily2 311.14

com.apple.driver.AppleGraphicsControl 3.14.49

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleHDAController 279.48

com.apple.iokit.IOHDAFamily 279.48

com.apple.iokit.IOAudioFamily 205.15

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 516.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 515.3

com.apple.iokit.IOSCSIArchitectureModelFamily 394.50.1

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.1

com.apple.driver.usb.AppleUSBHub 1.1

com.apple.driver.AppleUSBHostMergeProperties 1.1

com.apple.driver.CoreStorage 540.30.1

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleHIDKeyboard 199

com.apple.driver.AppleMultitouchDriver 368.16

com.apple.driver.AppleInputDeviceSupport 76.7

com.apple.driver.AppleHSSPIHIDDriver 49

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.0.9

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleThunderboltNHI 4.5.4

com.apple.iokit.IOThunderboltFamily 6.5.7

com.apple.driver.AppleHSSPISupport 49

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.1

com.apple.driver.usb.AppleUSBXHCI 1.1

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.1

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.DiskImages 444.50.16

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 5.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0



System Profile:

Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports

Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039

Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3332443250462D3039

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 22.2

Model: MacBookPro14,1, BootROM MBP141.0160.B02, 2 processors, Intel Core i5, 2.3 GHz, 8 GB, SMC 2.43f6

Graphics: kHW_IntelIrisGraphics640Item, Intel Iris Plus Graphics 640, Built-In

Network Service: Wi-Fi, AirPort, en0

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)

 

[Raz0rEdge]

Please uninstall Sophos first and foremost. You do not need any antivirus software on macOS, regardless of what the marketing says.

The error happened within 'mds', which is the component of macOS that is responsible to scanning your filesystem for changes and so on. When you have antivirus software running it also wants to scan everything you store on your machine and not only is this a resource hog, it will likely cause issues..

 

[Teflette]

Yes, it's been uninstalled. So.... that should take care of it, I shouldn't have any more issues?

Are kernel panics bad for your computer? Do they do any permanent damage?

Thank you!!!

 

[Raz0rEdge]

Kernel panics cause no permanent damage, it's an indicate of either a SW or HW issue. If you have failing hardware, a KP will show that and indicate replacement, but the bulk of KPs are usually software problems and so removing the culprit software is usually the best fix..

 

[Teflette]

Thanks so much for your information!

 

[Raz0rEdge]

No problem, enjoy your new Mac. However, remember that apart from the free 1 year of AppleCare on that machine you are within the 14 day return period, so make sure that everything is working as it should and everything is stable. If not, you can ask for a replacement..

 

[Teflette]

Is there a way to see if everything is stable? Aside from the KP happening from sophos everything else seems fine so far. Do you recommend I switch it out anyways?

 

[Raz0rEdge]

The KP is a good indication of things going awry, it happening once and you rectifying it and not reoccurring again is good. Beyond that, the machine should "just work" whenever you need it without any issues like graphical glitches, slowness, no beachballs..

So go ahead and use the machine like you normally would, I don't think a swap is necessary..

 

[harryb2448]

See how Sophos heads the kext (kernel extensions) list? That shows it is the problem.

Do not use antivirus or cleaning apps, other than Onyx, on your lovely new MBP. Do consider Malwarebytes for Mac and extensions such as Ghostery, AdBlock Ultimate both of which are available from Apple under Extensions in the Safari preferences.

 

[Teflette]

Yes I did install Malwarebytes from cnet today. And I'm happy to report that no KP's have happened since that isolated incident yesterday Yay! I can't believe how fast these new machines are.... I was using an old 2011 MacBook Pro. What a difference!

 

[harryb2448]

NEVER download anything from CNET, Softonic or MacUpdate as they include little nasties.

It is always better to download from the developers site. Also there is a free version of Malwarebytes for Mac so suggest not paying an annual fee. Post back if you need that version.

 

[Slydude]

Just my two cents worth but I'd avoid the CNET site for software downloads in the future. They have developed quite a reputation for adding other installers to much of the software that on their site. This has been a common practice on Windows sites for years. Same goes for Softonic and MacUpdate.comI used to use MacUpdate but they have started doing the same thing.

I used to use the MacUpdate site regularly but not so much anymore. I use it now I search for the names of software I might be interested in and then download the software directly from the developer's site or form the App Store if it is there.

 

[Teflette]

Should I uninstall Malwarebytes and re-install from somewhere else? I'm having a hard time finding the free version from the developer. How do I see if anything else was included in the cnet download?

 

[MacInWin]

It's hard to tell what CNET may have added. The website for malwarebytes is malwarebytes.com. Just download it, don't pay for anything. In a month, it will revert to the free version on it's own.