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Apple Mobile Products: iPhone, iPad, iPod
iOS and Apps
Ipod Touch App Update Issue (Itunes 8)
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<blockquote data-quote="Intotherush" data-source="post: 726043" data-attributes="member: 67596"><p>I'll tell the whole story so hopefully I can get some help. I got my ipod touch a week ago with my macbook. Everything has been going smoothly. I have about 10 apps on my ipod one is the AIM ap. I saw there was an update today, so I went to go update it, and after a minute I got this popup on my Ipod </p><p></p><p>"authorization failed. Please connect to Itunes"</p><p></p><p>So i connected to itunes, and pressed Retry and it said "can not retrieve download information. Please connect with Itunes" and the only choice to click is "dismiss"</p><p></p><p>I tried to update it from Itunes too and after it says "accessing Itunes store" and then "purchasing" for about a minute I get a pop up that says "Could not purchase "AIM". An Unknown error occured (-4)." And sometimes the error number is 5002.</p><p></p><p>I tried to download another Free app for messaging because I thought it was AIM and not anything else, so when I tried I got the same issue. an error that says "we could not complete your itunes store request. An unknown error has occured (-4)." </p><p></p><p>I saw some people were having my issue, but they saw this "black app" square and deleting it fixed their problem. Well I looked on my apps listed on my Ipod and Itunes and I didn't see that. I have tried to restart my computer, reinstall itunes and even tried to install an older itunes version but ended up redownloading Itunes 8.</p><p></p><p>I am pretty frustrated with this so if anyone knows how to fix it let me know</p></blockquote><p></p>
[QUOTE="Intotherush, post: 726043, member: 67596"] I'll tell the whole story so hopefully I can get some help. I got my ipod touch a week ago with my macbook. Everything has been going smoothly. I have about 10 apps on my ipod one is the AIM ap. I saw there was an update today, so I went to go update it, and after a minute I got this popup on my Ipod "authorization failed. Please connect to Itunes" So i connected to itunes, and pressed Retry and it said "can not retrieve download information. Please connect with Itunes" and the only choice to click is "dismiss" I tried to update it from Itunes too and after it says "accessing Itunes store" and then "purchasing" for about a minute I get a pop up that says "Could not purchase "AIM". An Unknown error occured (-4)." And sometimes the error number is 5002. I tried to download another Free app for messaging because I thought it was AIM and not anything else, so when I tried I got the same issue. an error that says "we could not complete your itunes store request. An unknown error has occured (-4)." I saw some people were having my issue, but they saw this "black app" square and deleting it fixed their problem. Well I looked on my apps listed on my Ipod and Itunes and I didn't see that. I have tried to restart my computer, reinstall itunes and even tried to install an older itunes version but ended up redownloading Itunes 8. I am pretty frustrated with this so if anyone knows how to fix it let me know [/QUOTE]
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Apple Mobile Products: iPhone, iPad, iPod
iOS and Apps
Ipod Touch App Update Issue (Itunes 8)
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