iPod touch 6g battery issues
Hi, posting here as I came upon the forum while searching for apple discussion issues so I hope its ok as I cannot get to see the page there.
I bought my daughter an ipod which was meant to be a christmas present. On switching on it had a red battery light which lasted a good 10 seconds before coming on full.
In this time if you press the home screen button it says the battery is dead until it flicks over.
Now I have been an ipod/iphone user for years and never had this issue, so got onto support who ran over the phone diagnostics and said it was fine but arranged a repair.
Who apparently ran a set of tests and said it was fine?! They couldn't replicate the issue, which you clearly can if you switch the phone off then on again.
Their excuse was I needed to update itunes as I must be using an old version.
I'm not a technophobe. All my programmes etc are the latest version. I'm not an idiot. I ran a restore, I reset it several times, no change.
Now bearing in mind, did I mention it was brand new, out of the box two days old when I first turned it on to test it and that was the same day I contacted support.
Are apple right and there is nothing wrong with it? Is it a new ipod feature? Because to me it seems like the battery is faulty or the connection is and its not registering properly if there is a 10 second delay every time. None of my other products have ever done this on powering on.
And yes it is charging although it does seem to stick at 99% for far longer than the rest of the charging time.
Seeing as its for a 6 year old child I want to make sure its safe.
Thanks in advance for any help.
Hi, posting here as I came upon the forum while searching for apple discussion issues so I hope its ok as I cannot get to see the page there.
I bought my daughter an ipod which was meant to be a christmas present. On switching on it had a red battery light which lasted a good 10 seconds before coming on full.
In this time if you press the home screen button it says the battery is dead until it flicks over.
Now I have been an ipod/iphone user for years and never had this issue, so got onto support who ran over the phone diagnostics and said it was fine but arranged a repair.
Who apparently ran a set of tests and said it was fine?! They couldn't replicate the issue, which you clearly can if you switch the phone off then on again.
Their excuse was I needed to update itunes as I must be using an old version.
I'm not a technophobe. All my programmes etc are the latest version. I'm not an idiot. I ran a restore, I reset it several times, no change.
Now bearing in mind, did I mention it was brand new, out of the box two days old when I first turned it on to test it and that was the same day I contacted support.
Are apple right and there is nothing wrong with it? Is it a new ipod feature? Because to me it seems like the battery is faulty or the connection is and its not registering properly if there is a 10 second delay every time. None of my other products have ever done this on powering on.
And yes it is charging although it does seem to stick at 99% for far longer than the rest of the charging time.
Seeing as its for a 6 year old child I want to make sure its safe.
Thanks in advance for any help.
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