- Joined
- Oct 4, 2010
- Messages
- 291
- Reaction score
- 13
- Points
- 18
- Location
- North of Atlanta
- Your Mac's Specs
- Late '09 iMac; Late '11 MBAir, 2017 iMac from ****!
I am one of the lucky few out there that has an Apple store truly within walking distance of my home (1 mile/1.6 KM). Before leaving home, I checked their website for when I could schedule an appointment there and it was over a weeks' wait. Since my wife needed to visit a store at the mall I decided to go with her and swing by the store to see if I could get an earlier appointment.
I waited for about 5 minutes for a tech to approach me, I asked when I could get in to get a battery replacement performed and he told me the same thing I saw online, "It'll be about a week", he said. I then nicely told the tech that I'd just buy a battery from I-Fixit and just do it myself and that would be faster than waiting a week.
As I thanked him and started to walk away, another tech standing next to him who was 'buried' in his iPad, said "What a minute, sir". He then came up to me and asked "Can you wait about 10 minutes to see someone inside about this?" I said "sure!", I then moved to another line, and in about 2 minutes my name was called out...I went inside the store, waited about 1 minute for another tech, explained my problem...he wiped my phone down, ran a test on my battery, looked at another setting on. my phone here and there....and said "It'll be about 30 minutes and we can replace this battery for you". I smiled, left the store, enjoyed a Chick-Fil-A sandwich with my wife and 45 minutes later was walking out of the Apple store with a brand new battery in my iPhone!
Now I cannot honestly tell you that using this approach (and yes, I have replaced 4 iPhone batteries, 2 batteries in my MacBook Air in the past so I have all the tools needed do that); but I am guessing they either didn't want to lose a sale; or did not wasn't to not take care of a customer who has bought a ton of Apple gear there over the years; or even possibly the young tech spotted an appointment cancellation the other tech didn't see.
I am happy that my weak battery was replaced by my local Apple store yesterday and I will continue to support them as some of my aging equipment will eventually need replacement over the next couple of years.
I waited for about 5 minutes for a tech to approach me, I asked when I could get in to get a battery replacement performed and he told me the same thing I saw online, "It'll be about a week", he said. I then nicely told the tech that I'd just buy a battery from I-Fixit and just do it myself and that would be faster than waiting a week.
As I thanked him and started to walk away, another tech standing next to him who was 'buried' in his iPad, said "What a minute, sir". He then came up to me and asked "Can you wait about 10 minutes to see someone inside about this?" I said "sure!", I then moved to another line, and in about 2 minutes my name was called out...I went inside the store, waited about 1 minute for another tech, explained my problem...he wiped my phone down, ran a test on my battery, looked at another setting on. my phone here and there....and said "It'll be about 30 minutes and we can replace this battery for you". I smiled, left the store, enjoyed a Chick-Fil-A sandwich with my wife and 45 minutes later was walking out of the Apple store with a brand new battery in my iPhone!
Now I cannot honestly tell you that using this approach (and yes, I have replaced 4 iPhone batteries, 2 batteries in my MacBook Air in the past so I have all the tools needed do that); but I am guessing they either didn't want to lose a sale; or did not wasn't to not take care of a customer who has bought a ton of Apple gear there over the years; or even possibly the young tech spotted an appointment cancellation the other tech didn't see.
I am happy that my weak battery was replaced by my local Apple store yesterday and I will continue to support them as some of my aging equipment will eventually need replacement over the next couple of years.