iPhone Mail doesn’t find my folders

[Mikisunshine]

I have both an iPhone and an iPad. I also have my own domain email besides gmail. i have save folders set up for my domain email but i can’t see them on my iPhone though they are there in my iPad. Both currently running iOS 16.4.1. How do I fix this so I have them available on my iPhone too.

 

[ferrarr]

You are probably going to have to compare the settings for both devices. You will be able to notice where the settings are different. And change the iPhone to match the iPad.

 

[Jimmysb]

Have you actually set up the accounts on the iPhone, folder are not enough.

 

[Mikisunshine]

You are probably going to have to compare the settings for both devices. You will be able to notice where the settings are different. And change the iPhone to match the iPad.

The settings are exactly the same on each device except for the server port. iPhone uses 995 while iPad uses 993. They both pick up mail fine but I can’t find my folders on the iPhone.

 

[Mikisunshine]

Have you actually set up the accounts on the iPhone, folder are not enough.

Of course I have. I get mail fine but I have subfolders setup on the email server. The iPad picks them up fine. I never had to “set them up” in the iPad. On the other hand, the iPhone doesn’t seem to have the subfolders except for the basics, Inbox, Drafts, Sent, Trash and Archive. I’m going to attach a screenshot of what I mean.

 

[pm-r]

The settings are exactly the same on each device except for the server port. iPhone uses 995 while iPad uses 993.

I dare say the settings are NOT exactly the same, and you just posted some of the differences.

Email type and port numbers can be quite critical for things to work properly and you need to get them all EXACTLY the same for them to work properly.

You might want to double-check your Mail Rules as well, and double-check the Settings in your Mail Preferences > Accounts.

Also whatever you have set up for synchronizing your email between Accounts and iDevices.

Computers only do what they are told to do, so there are some differences somewhere. All you have to do is figure out which ones they are and correct them.



- Patrick
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[Mikisunshine]

I’m at a loss. I tried changing the iPhone port to 993 but it failed to verify. Other than the ports, the mail/account settings are the same. There should be no reason for the iPhone not to pick up the sub folders.

What else should I be comparing? I dont have any rules set.

 

[Jimmysb]

Assuming these are imap, have the sub folders been mapped to your server

 

[Mikisunshine]

Assuming these are imap, have the sub folders been mapped to your server

Nope. This is a pop account. And yes, they are on my server.

 

[pm-r]

Nope. This is a pop account. And yes, they are on my server.

I would suggest you have a look through some of the hits you will find with this search:

mac ios can POP email accounts be synced - Google Search

I didn't think one could even sync a POP email accounts between two iDevices, but I could be wrong.



- Patrick
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[ferrarr]

Did you try the Edit button, to see if there is an option for it to display your Saved folder?

 

[Mikisunshine]

I would suggest you have a look through some of the hits you will find with this search:

mac ios can POP email accounts be synced - Google Search

I didn't think one could even sync a POP email accounts between two iDevices, but I could be wrong.



- Patrick
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I have no problem syncing the pop mail. I receive all my mail on all my devices, n problem. What I don’t get are the subfolders I created on the webmail site on my iPhone. No problem with the iMac or iPad. It’s only the iPhone that refuses to find the subfolders and I cant figure out why.

 

[Mikisunshine]

Did you try the Edit button, to see if there is an option for it to display your Saved folder?

Yup. It says the mailbox couldn’t be created on the server. Problem is, it’s already on the server but the iPhone doesn’t seem to see it. I’m stumped. I’ll try AppleCare tomorrow and see if they can figure it out.

 

[pm-r]

What I don’t get are the subfolders I created on the webmail site on my iPhone.

Can you not just set up the subfolders you wonder need on your iPhone, then I would assume you would need to use the iPhone Mail Rules to sort them accordingly, but I am probably not understanding your problem fully or what you are expecting Mail and the mail-servers to do, at least as far as secondary folders are concerned.

Good luck with AppleCare.



- Patrick
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[Jimmysb]

I didn't think one could even sync a POP email accounts between two iDevices, but I could be wrong.



- Patrick
=======

With POP3 mail boxes the issue is how long you schedule deletion from the server, the default setting is to delete when downloaded, and to get mail on other devices (this is not syncing) then you have change this to a longer period for deletion. That is why most people with more than one device use IMAP, and that is true syncing.