Installer encountered an error ... Epson printer driver

[IWT]

Bernard, it can be either but the SSD will be much faster

Ian

 

[Rod]

Bernard, let us know how you go, any problems, were here to help.

 

[kathin]

Double-click the EPSON Printer Utility icon in the Applications folder in Macintosh HD. Select your printer from the Printer List, then click OK. Open the Applications folder on your hard drive, then open the Utilities folder and double-click the Print Center or Printer Setup Utility icon. I hope this will be helpful.

 

[bernard smith]

Double-click the EPSON Printer Utility icon in the Applications folder in Macintosh HD. Select your printer from the Printer List, then click OK. Open the Applications folder on your hard drive, then open the Utilities folder and double-click the Print Center or Printer Setup Utility icon. I hope this will be helpful.

Sorry but I do not see the Epson Printer Utility in applications. I have loads of other items from Epson but not this one.

 

[bernard smith]

I am at present working with Epson and Apple but am at present being passed between them both. Each says that it is the other who needs to sort it. Apple advise a clean install of Monterey OS.

 

[Lifeisabeach]

I am at present working with Epson and Apple but am at present being passed between them both. Each says that it is the other who needs to sort it. Apple advise a clean install of Monterey OS.

I advise the same thing. Your Mac is a 2016 and if you've done as many as 5 upgrades or so since then to the OS, then issues are bound to appear. Make sure you have a good backup (two to be safe); boot from an external; erase the internal; install Monterey clean; then boot back from the internal and migrate your user back off the external.

 

[IWT]

This is a question for LIAB and Rod:

A full blown Clean Install is laborious, but often the only remedy. In this particular case, would it be sufficient to used Command + R to go into Recovery Mode and reinstall a brand new version of Monterey?

Obviously that leaves all the data/settings etc as they were which is great and takes relatively little time. But is it your joint opinion that a full Clean Install is to be preferred?

Ian

 

[Lifeisabeach]

This is a question for LIAB and Rod:

A full blown Clean Install is laborious, but often the only remedy. In this particular case, would it be sufficient to used Command + R to go into Recovery Mode and reinstall a brand new version of Monterey?

Obviously that leaves all the data/settings etc as they were which is great and takes relatively little time. But is it your joint opinion that a full Clean Install is to be preferred?

It might work, and worth a first try. It's possible that something went awry with the initial install attempt. My concern is that there may be a lot of legacy items "littering" the system, so to speak, that may be behind this. Only a clean install will address this properly.

 

[bernard smith]

This is a question for LIAB and Rod:

A full blown Clean Install is laborious, but often the only remedy. In this particular case, would it be sufficient to used Command + R to go into Recovery Mode and reinstall a brand new version of Monterey?

Obviously that leaves all the data/settings etc as they were which is great and takes relatively little time. But is it your joint opinion that a full Clean Install is to be preferred?

Ian

Hi Ian
We have already done Recovery mode route whilst on the phone to Apple support. The outcome was just the same as before with the Epson driver failing to install. I look forward to hearing what Liab and Rod say. I have never done anything like this before and want to gather as much infomation / advice as possible before I take the daunting steps before me. I do get flustered and scared when I see words like migrate etc..Obviously my worries are losing anything especially all the lightroom files and edits.. however these are kept as raw files on an external drive with the LR catalogs on another external drive ready to be reintroduced once the Mac is ok.

I can install other apps ok so the installer is working ok. It seems that my machine just doesn't like Epson drivers anymore.

I still have an open case with Epson and hopefully they will call me this week.


Cheers again

Bernard

 

[bernard smith]

Bernard, it can be either but the SSD will be much faster

Ian

I advise the same thing. Your Mac is a 2016 and if you've done as many as 5 upgrades or so since then to the OS, then issues are bound to appear. Make sure you have a good backup (two to be safe); boot from an external; erase the internal; install Monterey clean; then boot back from the internal and migrate your user back off the external.

Hi LIAB

Many thanks foryour advice. I amclwarly nowhere near as qualified or confident as yourself so I have a couple of questions to ask if that's ok.

1. When you say make a good back up do you mean copy everything in Mac HD to a separate external drive?

2. What is meant by boot from an external? Ihave made a bootable macOS Monterey USB installer.. Is this what you mean?

3. Migrate user back from internal?
not a clue...

Is there a link that you could recommend to explain this.

I value your knowledge but don't want to screw things up.


Cheers

Bernard

 

[Rod]

This is a question for LIAB and Rod:

A full blown Clean Install is laborious, but often the only remedy. In this particular case, would it be sufficient to used Command + R to go into Recovery Mode and reinstall a brand new version of Monterey?

Obviously that leaves all the data/settings etc as they were which is great and takes relatively little time. But is it your joint opinion that a full Clean Install is to be preferred?

Ian

Ian, printers are just a PITA sometimes. With my wife's 2018 MBP installing macOS Ventura rendered her USB connection to our Epson unusable but my M1 MBP worked perfectly. Exactly the same drivers. Fixing hers simply required me to delete all the printers from her Printer Settings panel then "adding" the Epson again.
What LIAB said is quite true, there could be a lot of legacy items littering the system and as a process of elimination it's certainly worth a "clean" instal but a lot of work for little return if that's not the problem. It's why I regularly performed a clean instal every couple of years.

 

[Lifeisabeach]

Hi LIAB

Many thanks foryour advice. I amclwarly nowhere near as qualified or confident as yourself so I have a couple of questions to ask if that's ok.

1. When you say make a good back up do you mean copy everything in Mac HD to a separate external drive?

2. What is meant by boot from an external? Ihave made a bootable macOS Monterey USB installer.. Is this what you mean?

3. Migrate user back from internal?
not a clue...

Is there a link that you could recommend to explain this.

I value your knowledge but don't want to screw things up.


Cheers

Bernard

What you should do is use a cloning app to make an exact copy of your internal drive to an external drive. Carbon Copy Cloner is a favorite most of us recommend and use, but there is also SuperDuper as a good alternative. You can also do it with the built-in Disk Utility. I'll post tutorials.

Once you have the backup, reboot your Mac and hold down the OPTION key as soon as you hear the chime. Keep holding it until you get a choice of drives to boot from. Choose the external drive and continue. Once you are fully booted from that, download the installer for macOS; use Disk Utility to erase the internal drive; then run the installer.

After the installer is done, you'll boot off the internal drive with a pristine installation of macOS. Use the Migration Assistant to migrate your files back off the external drive you made a clone of before. Now... the reason I recommend having TWO backups is to protect yourself in the event of user error, in case you accidentally erase your one copy. At least you'll have a second. If you do Time Machine backups, that works also.

Need a Clone of Your Mac's Startup Drive? Disk Utility Can Do That

Disk Utility can clone your Mac's drives, including the startup drive. Find out how to use the restore function to create clones.

www.lifewire.com

How to clean install macOS on your Mac

Speed up your Mac and rid it of problems by reformatting it before doing a clean install of macOS Sonoma.

www.macworld.com

How to Wipe Your Mac and Reinstall macOS from Scratch

Is it time to sell or give away your old Mac? Or do you just want a fresh start to clean up your machine? Here’s how to securely delete all of your files, then install a fresh version of macOS.

www.howtogeek.com

 

[bernard smith]

What you should do is use a cloning app to make an exact copy of your internal drive to an external drive. Carbon Copy Cloner is a favorite most of us recommend and use, but there is also SuperDuper as a good alternative. You can also do it with the built-in Disk Utility. I'll post tutorials.

Once you have the backup, reboot your Mac and hold down the OPTION key as soon as you hear the chime. Keep holding it until you get a choice of drives to boot from. Choose the external drive and continue. Once you are fully booted from that, download the installer for macOS; use Disk Utility to erase the internal drive; then run the installer.

After the installer is done, you'll boot off the internal drive with a pristine installation of macOS. Use the Migration Assistant to migrate your files back off the external drive you made a clone of before. Now... the reason I recommend having TWO backups is to protect yourself in the event of user error, in case you accidentally erase your one copy. At least you'll have a second. If you do Time Machine backups, that works also.

Need a Clone of Your Mac's Startup Drive? Disk Utility Can Do That

Disk Utility can clone your Mac's drives, including the startup drive. Find out how to use the restore function to create clones.

www.lifewire.com

How to clean install macOS on your Mac

Speed up your Mac and rid it of problems by reformatting it before doing a clean install of macOS Sonoma.

www.macworld.com

How to Wipe Your Mac and Reinstall macOS from Scratch

Is it time to sell or give away your old Mac? Or do you just want a fresh start to clean up your machine? Here’s how to securely delete all of your files, then install a fresh version of macOS.

www.howtogeek.com

Wow, what a lot of info. Thanks so much for your time.

Question...

With regards to the external drives to clone the copies using Carbon Copy Cloner which I already use to make copies of photographic files on back up disks for security .. does it matter if the drives are spinning HDDs and not SSD? If they are OK to use as HDDs then is it ok to format them as macOS extended (journaled) or can they be changed to APFS?

I have read that APFS is better suited to SSDs.

Also you said that I should wait until I hear the chime when rebooting with the OPTION key held...
I do not get a chime but get the Apple logo and then the progress bar going from left to right underneath it.

Does this make a difference in how to boot up using the external copy drive?

I have already made a bootable USB on a pen drive ... Sandisk Cruiser Blade 16 GB.. will this be ok to use or do I need to make one once I have rebooted with the copy drive?


Cheers

Bernard

 

[Lifeisabeach]

Wow, what a lot of info. Thanks so much for your time.

Question...

With regards to the external drives to clone the copies using Carbon Copy Cloner which I already use to make copies of photographic files on back up disks for security .. does it matter if the drives are spinning HDDs and not SSD? If they are OK to use as HDDs then is it ok to format them as macOS extended (journaled) or can they be changed to APFS?

I have read that APFS is better suited to SSDs.

APFS is better suited for SSDs, yes. You can use HDD or SSD. HFS+ is ideal for HDD.

Also you said that I should wait until I hear the chime when rebooting with the OPTION key held...
I do not get a chime but get the Apple logo and then the progress bar going from left to right underneath it.

Oh yeah, my bad. I forgot the chime isn't a thing anymore. You hold down the OPTION key as soon as you see the Apple logo.

I have already made a bootable USB on a pen drive ... Sandisk Cruiser Blade 16 GB.. will this be ok to use or do I need to make one once I have rebooted with the copy drive?

A bootable installer on USB? Yeah, just use that.

 

[bernard smith]

Well I have done a clean install of Monterey and used migration assistant and time machine to migrate my files back. All ok .
The Epson stylus pro printer driver installed wth no issues.
The computer sees the printer which is connected by USB.

The only issue is that it will not print at the moment.

It looks like another call to Epson support as they can no longer say that it's an Apple problem as they did before.

I may try deleting all printers from the printer seings panel and then add them again.

Will keep you all informed



Cheers again and merry

Bernard

Ian, printers are just a PITA sometimes. With my wife's 2018 MBP installing macOS Ventura rendered her USB connection to our Epson unusable but my M1 MBP worked perfectly. Exactly the same drivers. Fixing hers simply required me to delete all the printers from her Printer Settings panel then "adding" the Epson again.
What LIAB said is quite true, there could be a lot of legacy items littering the system and as a process of elimination it's certainly worth a "clean" instal but a lot of work for little return if that's not the problem. It's why I regularly performed a clean instal every couple of years.

 

[bernard smith]

Well I have done a clean install of Monterey and used migration assistant and time machine to migrate my files back. All ok .
The Epson stylus pro 7880 printer driver installed wth no issues at all this time pointing to a corrupted OS due to all the upgrades done over the last 6 years.
The computer sees the printer which is connected by USB.

The only issue is that it will not print at the moment.

It looks like another call to Epson support as they can no longer say that it's an Apple problem as they did before asiti now installed.

I may try deleting all printers from the printer settings panel and then add them again.

Will keep you all informed



Cheers again and merry Christmas

 

[pm-r]

It looks like another call to Epson support as they can no longer say that it's an Apple problem as they did before asiti now installed.

I may try deleting all printers from the printer settings panel and then add them again.

Please excuse me if it was mentioned before, as I have not read all previous posts, but have you tried Apple's solution:
Reset the printing system on your Mac to solve a problem

Reset the printing system on your Mac to solve a problem

You can reset the printing system on your Mac if you can’t print and no other troubleshooting technique solves the problem.

support.apple.com

As a matter of curiosity, does the printer show up as a device in Image Capture.app???




- Patrick
=======

 

[bernard smith]

Please excuse me if it was mentioned before, as I have not read all previous posts, but have you tried Apple's solution:
Reset the printing system on your Mac to solve a problem

Reset the printing system on your Mac to solve a problem

You can reset the printing system on your Mac if you can’t print and no other troubleshooting technique solves the problem.

support.apple.com

As a matter of curiosity, does the printer show up as a device in Image Capture.app???




- Patrick
=======

Well folks!

We finally resolved this issue.

It was indeed legacy bits of previous standard OS upgrades that had got their combined knickers in a twist.. Resolved by doing my first ever clean install.

My nerves have now calmed down from pressing the button to wipe my Macintosh HD. The driver then installed without a hitch.

Epson Stylus Pro 7880 Printer is now working. I dicovered that the control panel on the printer had the interface set to "network" but it should have been "USB"

As soon as this was changed the computer could speak to the printer again.

Thanks again


Regards

Bernard

 

[Lifeisabeach]

Outstanding! Now that it is all fresh and clean, if you do have a 2017 iMac, you could consider upgrading to Ventura if you want to. I would do a full cloned backup and secure that, then do the upgrade and test things out thoroughly. If something is amiss, just boot of the clone and clone it back to the iMac. I'm debating doing the same on my own iMac. Last clean install was Catalina, but Monterey is running smoothly so I'm thinking Ventura should upgrade fine.