So with this being my first ever apple purchase I can safely say so far i'm extremely disappointed.
Apple marked it as shipped on the 12th (bought it the 11th). I got a tracking number shortly after and tracked it (via fed ex). It eventually said estimated delivery date "Sept 15th" and then Sept 15th came and instead of delivering it they just removed the estimated delivery from the page. I wasn't frustrated yet because Apples order confirmation said it would be Delivered by the 16th so I waited until today and it's not here. Immediately after getting home from work I call fedex to ask for an update on my package because it was supposed to be here and tracking info hasn't been updated since the 12th. The rep told me they never received the package, just the billing information. So I call up apple (first time dealing with their customer service). After being transfered 3 times (in about 5 minutes) I ask for a supervisor and wait another 5 or 10 minutes as the rep fills out some form. I get in contact with a supervisor and he tells me I have to wait 3 business days (aka wait until sept 28th) and if I didn't have it by then I should contact him and at soonest i'll get it by Sept 30th which is nearly 2 weeks after I ordered it...
cliffs:
ordered first apple product ever (macbook pro) on the 11th
fedex expected delivery on 15th, Apple expected it 16th
16th comes and I still don't have it
Called fedex and they said they never received it from apple
called apple, got unsatisfactory customer service, and they said they can't check if it was shipped
All I can do now is wait until the 28th and call them again
VERY FRUSTRATED!
Apple marked it as shipped on the 12th (bought it the 11th). I got a tracking number shortly after and tracked it (via fed ex). It eventually said estimated delivery date "Sept 15th" and then Sept 15th came and instead of delivering it they just removed the estimated delivery from the page. I wasn't frustrated yet because Apples order confirmation said it would be Delivered by the 16th so I waited until today and it's not here. Immediately after getting home from work I call fedex to ask for an update on my package because it was supposed to be here and tracking info hasn't been updated since the 12th. The rep told me they never received the package, just the billing information. So I call up apple (first time dealing with their customer service). After being transfered 3 times (in about 5 minutes) I ask for a supervisor and wait another 5 or 10 minutes as the rep fills out some form. I get in contact with a supervisor and he tells me I have to wait 3 business days (aka wait until sept 28th) and if I didn't have it by then I should contact him and at soonest i'll get it by Sept 30th which is nearly 2 weeks after I ordered it...
cliffs:
ordered first apple product ever (macbook pro) on the 11th
fedex expected delivery on 15th, Apple expected it 16th
16th comes and I still don't have it
Called fedex and they said they never received it from apple
called apple, got unsatisfactory customer service, and they said they can't check if it was shipped
All I can do now is wait until the 28th and call them again
VERY FRUSTRATED!