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Apple Computing Products:
macOS - Desktop Hardware
imac reboots for no reason
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<blockquote data-quote="chscag" data-source="post: 1625322" data-attributes="member: 46727"><p>I'm glad you uploaded the panic report. Two things stand out in that report which we strongly advise should be removed from your machine.</p><p></p><p>1. Symantec Norton AV - remove it as it's not needed. It uses valuable resources and very likely interfering with normal operation.</p><p></p><p>2. MacKeeper - Please remove this as soon as possible. It does more harm than good and may in fact be the cause of the panics. We have done an extensive review of MacKeeper which you can read about later.</p><p></p><p>For both of the above: You must uninstall them properly or they will continue to cause problems. Go to the Symantec site and get their uninstall instructions. As for MacKeeper, there are numerous sites which show how to uninstall it. Make sure it's completely uninstalled.</p><p></p><p>After both of those are 100% removed, let's see if the kernel panics go away or not. If they continue, we can trouble shoot further. But with both of those programs installed, we can't tell if they are the cause or lending to the cause.</p><p></p><p>Let us know.</p></blockquote><p></p>
[QUOTE="chscag, post: 1625322, member: 46727"] I'm glad you uploaded the panic report. Two things stand out in that report which we strongly advise should be removed from your machine. 1. Symantec Norton AV - remove it as it's not needed. It uses valuable resources and very likely interfering with normal operation. 2. MacKeeper - Please remove this as soon as possible. It does more harm than good and may in fact be the cause of the panics. We have done an extensive review of MacKeeper which you can read about later. For both of the above: You must uninstall them properly or they will continue to cause problems. Go to the Symantec site and get their uninstall instructions. As for MacKeeper, there are numerous sites which show how to uninstall it. Make sure it's completely uninstalled. After both of those are 100% removed, let's see if the kernel panics go away or not. If they continue, we can trouble shoot further. But with both of those programs installed, we can't tell if they are the cause or lending to the cause. Let us know. [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
imac reboots for no reason
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