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<blockquote data-quote="calibunny09" data-source="post: 824571" data-attributes="member: 94051">I recently had my screen replaced under warranty because of dead pixels.&nbsp; When I got it back, it had a warped lid.&nbsp; I complained to the Apple store that repaired it and they refused to fix it though they documented it and agree that not only is it warped but it also requires &quot;excessive force&quot; to close the lid all the way.&nbsp; Applecare later said on the phone that they felt it needs repair and has tried sending me to another store.&nbsp; I cannot afford the cost of having to drive that far when I have an Apple store close by.That being said, I got fed up and reported this problem to a local TV station KGO TV ABC Channel 7 in the San Francisco Bay Area.&nbsp; They sometimes take on consumer issues and try to resolve it for you including reporting about it on their news broadcast.I will let you know what I hear back from them.&nbsp; Wish me luck.&nbsp; If they get mine fixed, maybe the bad publicity from the report will cause them to think twice.&nbsp; After all, I live about 50 minutes from Apple HQ and it would not look good for then to screw someone over after being on TV about it.I will check in and leave a reply when I hear back.Calibunny!!</blockquote>

[QUOTE="calibunny09, post: 824571, member: 94051"] I recently had my screen replaced under warranty because of dead pixels. When I got it back, it had a warped lid. I complained to the Apple store that repaired it and they refused to fix it though they documented it and agree that not only is it warped but it also requires "excessive force" to close the lid all the way. Applecare later said on the phone that they felt it needs repair and has tried sending me to another store. I cannot afford the cost of having to drive that far when I have an Apple store close by. That being said, I got fed up and reported this problem to a local TV station KGO TV ABC Channel 7 in the San Francisco Bay Area. They sometimes take on consumer issues and try to resolve it for you including reporting about it on their news broadcast. I will let you know what I hear back from them. Wish me luck. If they get mine fixed, maybe the bad publicity from the report will cause them to think twice. After all, I live about 50 minutes from Apple HQ and it would not look good for then to screw someone over after being on TV about it. I will check in and leave a reply when I hear back. Calibunny!! [/QUOTE]

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