I have a Maxtor 4 Plus and it took me awhile to figure out how to get my Mac to recognize it. I finally read the info on Maxtor's (i.e., Seagate's) website.
Here are some instructions from the Maxtor One Touch 4 Plus and 4 Mini manual:
2. What do I do if my computer doesn’t recognize my OneTouch 4?
It can take your computer up to two (2) minutes to recognize a OneTouch 4. If your computer does not see the drive after several minutes, try the following:
• Verify that power and interface cables are properly connected,
OneTouch 4 Mini Users: Make sure to connect the interface cables in the following sequence:
1 Power + Data
2 Power Only
3 Type B Interface directly to the OneTouch 4 Mini
• Macintosh Users: Make sure the OneTouch 4 drive is mounted on the Apple Desktop and is recognized in the System Profiler.
• If you’re connecting through an USB Hub, make sure it’s a powered USB Hub.
• Did you set a DrivePass password on the OneTouch 4 and then move it to another computer? If so, the other computer cannot see the locked OneTouch 4. You must either install the Maxtor Manager on the other computer and unlock the drive or return the OneTouch 4 to the original system and disable DrivePass through the Maxtor Manager.
If the above information from Maxtor doesn't work, try the following:
1. Turn on and boot up your Mac.
2. Plug the power cord from the Maxtor drive into an outlet and turn it on. Plug the power cord into the Maxtor drive and let the drive warm up.
3. Connect a USB or FW cable into your computer (not into a hub) and then connect the cable to the drive.
If none of that helps, contact Maxtor/Seagate directly (
[email protected]). They were very helpful when I had problems.
Claire
