Help - Rosetta Stone

[sophiadeluz]

I have been trying to install my rosetta stone disc on my mac that was working fine on my windows computer. It shows up as a collection of files titled ARA01_01, etc. It doesn't bring me to the installation screen or prompt me to do anything. How do I make it work?

 

[fireman0174]

I have been trying to install my rosetta stone disc on my mac that was working fine on my windows computer. It shows up as a collection of files titled ARA01_01, etc. It doesn't bring me to the installation screen or prompt me to do anything. How do I make it work?

I had the same kind of problem. Solved by contacting Rosetta Stone tech help.

I can't remember how it was done (it was some time ago), but I recall that they were very helpful.

Good luck.

 

[Audio.Trench]

Is it a hybrid-disk, meaning, is it designed to be able to install on either Windows or Mac, or is it a Windwos-only installer.

I know RS supports both platforms, but I don't know if they ship seperate versions for each OS.

Either way, I'd call RS Tech support!

 

[Zeptogram]

I can third the RS tech support call, I've had issues and they helped quickly and efficiently!

 

[SweetCosmicPope]

If it is an older disc, it may be windows only. I tried the same thing, but it turned out that they switched to using hybrid discs since I bought my rosetta stone a few years back.

 

[lori5060]

hi there
been a long time since i even looked at my rosetta stone software.....so sad!!

today was checking to see if it was compatible with Sierra OS X which i may upgrade to and discovered i have a 'fatal app error 1141'
does anyone know about this and how i can fix it.
i downloaded this software version nov2015.

 

[lori5060]

FYI....i just chatted with Rosetta Stone support...they were amazing. got all fixed and am ready to go.

 

[Slydude]

Just out of curiosity what did they suggest to fix things? The answer may help others with the same problem.

 

[RadDave]

hi there
been a long time since i even looked at my rosetta stone software.....so sad!!

today was checking to see if it was compatible with Sierra OS X which i may upgrade to and discovered i have a 'fatal app error 1141'
does anyone know about this and how i can fix it.
i downloaded this software version nov2015.

FYI....i just chatted with Rosetta Stone support...they were amazing. got all fixed and am ready to go.

Hi Lori - now you've responded to a 7 year-old thread and much has changed, e.g. Apple computers no longer have CD drives, so the CD-ROM cannot be used unless an external drive is available or as a download, I assume. Also, need to check w/ Rosetta Stone's FAQ to make sure that macOS Sierra is even supported. Dave

 

[lori5060]

it was so easy. here is part of chat....

Syed: Please go to applications and trash Rosetta Stone application.
Me: ok then i will do that. will be back
Me: ok tis done...it is in my trash!
Syed Tayyab A: Perfect!
Syed Tayyab A: Please click on the below link and download the program.
http://resources.rosettastone.com/rs/updates/application/5.0.37.0/macintosh/Update.dmg
Me: ok its downloading.....
Syed Tayyab A: Great!
Me: it seems to have completed.
Syed Tayyab A: Please open it and install the application.....double click on it and then double click on yellow box.
Syed Tayyab A: Is it installing?
Me: yes it is...thanks
Me: just got pop up successful. now what?
Syed Tayyab A: Please go to applications and open the program.
Me: it loaded and opened nicely. is that all there is to it?
Syed Tayyab A: Yes.