Have lost my WORD app

[Mountairyhead]

I cannot open my WORD app anymore...It seems to be lost. Have tried turning my (MacBook Pro) off and on again, and reinstall, but cannot access. Any other ideas?

 

[cwa107]

What precludes you from doing so? Is there an error message? Or is the icon simply missing from the Applications folder?

 

[Mountairyhead]

Lost my WORD app

Icon appears, but cannot open the app, and cannot open any docs in WORD format! Just happened all of a sudden last week..

 

[cwa107]

Icon appears, but cannot open the app, and cannot open any docs in WORD format! Just happened all of a sudden last week..

Any error messages when you try to open it - or does it simply do nothing?

 

[mautmax]

This is probably because of the license issues. My word is registered with the same key as my co-worker's, and we cannot use word simultaniously, because somehow it blocks our product key when it is used.

 

[Dysfunction]

This is probably because of the license issues. My word is registered with the same key as my co-worker's, and we cannot use word simultaniously, because somehow it blocks our product key when it is used.

Well, let me see.. The license specifies that it's to be the same user, so the idea is you can have an instance installed on your mobile computer and your desktop. To enforce this, it 'checks in' via the Internet when launched. You will, however, get a message that Office is already in use. So I doubt this is the issue here.

That being said, if this is a corporate kind of issue.. I hope y'all never end up in a compliance audit


I'd try reinstalling the Office Suite.

 

[vansmith]

Yes, you can't use the same licence key unless it's a volume licence key. If you have a volume licence key, that shouldn't be a problem. If it's not a volume licence key, you each need your own key.

 

[mautmax]

as far as i understand we have this multiple-user license, that allows to install MS office on several machines, still we cannot use it in one time.

 

[vansmith]

If you have a particular licence that allows you to do so, you'll need to contact your IT department. They should be able to fix this for you. If you don't have an IT department, contact MS.

 

[Dysfunction]

If you have a particular licence that allows you to do so, you'll need to contact your IT department. They should be able to fix this for you. If you don't have an IT department, contact MS.

That all said, the consequences of being out of compliance are MUCH more expensive than simply being in compliance is.

Seriously. (and it's much more than simple fines that cost)


BTW, multi-user licenses do NOT operate this way. They allow multiple simultaneous uses, that is the point of them.