- Joined
- Dec 30, 2022
- Messages
- 630
- Reaction score
- 329
- Points
- 63
- Location
- Somerset, England
- Your Mac's Specs
- Mac Mini M1 (8gb Memory / 500 gb Hard drive) Running Sonoma 14.0
Bought myself a Benq 24" GW(2485TC) monitor just before Christmas, which is now connected via HDMI. One of the functions is that after 10, 20 or 30 minutes in standby the monitor will auto power off, handy for those times when you are going to return in "5 minutes" and is in fan hours later.
So why am I telling you this, well the 20 and 30 min auto shut off does not work, so contact Benq, and originally they informed me the monitor must be faulty, as their engineers could not replicate the fault, I suggested that it needed to be tested against Mini M1, as standby/sleep is different to Microsoft PCs. Today they got back to me and reported, and this is a quote from the email:
"I have just received update from our engineers.
They have managed to reproduce the same issue you are encountering with the same setup in our lab.
The cause is confirmed to be Mac device sending signal to the monitor even in stand-by mode.
Currently we are still trying to identify the signal in question, but have not yet complete the investigation."
I will keep you informed of the progress.
So why am I telling you this, well the 20 and 30 min auto shut off does not work, so contact Benq, and originally they informed me the monitor must be faulty, as their engineers could not replicate the fault, I suggested that it needed to be tested against Mini M1, as standby/sleep is different to Microsoft PCs. Today they got back to me and reported, and this is a quote from the email:
"I have just received update from our engineers.
They have managed to reproduce the same issue you are encountering with the same setup in our lab.
The cause is confirmed to be Mac device sending signal to the monitor even in stand-by mode.
Currently we are still trying to identify the signal in question, but have not yet complete the investigation."
I will keep you informed of the progress.