Applecare

[KoDorSean]

there is no "rule" that states that if you have three issues with your mac they will replace it.. even if its the same issue three times there is no 3 strike rule..

 

[doctormo]

just contacted apple a few minutes ago and the representative stated that if the same problem occurs twice...they will replace your notebook

 

[doctormo]

is applecare renewable....after 2 years of applecare is up can I renew it?

 

[D3v1L80Y]

NOTE: Not a hardware issue. Moved to more appropriate forum.

 

[TechieMaiden]

yup. 3 times. on any apple product.

 

[D3v1L80Y]

Okay, clarifying things a bit here, as it would be confusing to a newbie:

yup. 3 times. on any apple product.

yup, that is the rule i have seen used.

These answers are simply incorrect.

As was stated by both KorDorSean and caribiner23 and others:

There's no hard and fast rule within Apple as to when a machine will be replaced. If there's a serious problem that gets escalated to the right level the computer will be replaced. I speak from first-hand experience.

there is no "rule" that states that if you have three issues with your mac they will replace it.. even if its the same issue three times there is no 3 strike rule..

This is the correct answer. There is no steadfast rule that gives any specific number of times that Apple has to attempt to repair something before they give a full replacement.
That decision lays directly on the supervisor's shoulders. Each store may set a "house rule", but that does not make it the company-wide rule. Also, no phone rep is going to seriously be able to give that sort of guarantee... at least not before the situation even happens, if it ever would happen.
Do NOT go into this thinking that you are automatically going to get a brand new replacement if you have to send your computer in for service three times. Not even three times for the same issue, even if those three times are not in succession.
The decision for replacement will be made if and when the tech supervisor has deemed it as such.

 

[KoDorSean]

is applecare renewable....after 2 years of applecare is up can I renew it?

it is NOT renewable.. after your two years is up you just have to cross your fingers nothing goes wrong.

 

[steven11]

Okay, clarifying things a bit here, as it would be confusing to a newbie:

These answers are simply incorrect.

As was stated by both KorDorSean and caribiner23 and others:
This is the correct answer. There is no steadfast rule that gives any specific number of times that Apple has to attempt to repair something before they give a full replacement.
That decision lays directly on the supervisor's shoulders. Each store may set a "house rule", but that does not make it the company-wide rule. Also, no phone rep is going to seriously be able to give that sort of guarantee... at least not before the situation even happens, if it ever would happen.
Do NOT go into this thinking that you are automatically going to get a brand new replacement if you have to send your computer in for service three times. Not even three times for the same issue, even if those three times are not in succession.
The decision for replacement will be made if and when the tech supervisor has deemed it as such.

Correct, I have a new question. Lets say i replaced my stock 60g HD with a 160 and bumped my RAM up to say 2G. Now I seem to have a keyboard problem which seems to be totally unrelated. I was bright enough to have purchased applecare and I truly believe my problem to be hardware related. Hypothetically lets assume I kept all my original hardware, ie HD and original ram. Would I need to have the "Apple certified tech" replace all original hardware before sennding it to apple or taking it to a store? I'd hate to find out after the fact that i may of voided any warranty by upgrading my system. So, should I restore everything to spec before shipping this puppy?:black:

 

[KoDorSean]

Correct, I have a new question. Lets say i replaced my stock 60g HD with a 160 and bumped my RAM up to say 2G. Now I seem to have a keyboard problem which seems to be totally unrelated. I was bright enough to have purchased applecare and I truly believe my problem to be hardware related. Hypothetically lets assume I kept all my original hardware, ie HD and original ram. Would I need to have the "Apple certified tech" replace all original hardware before sennding it to apple or taking it to a store? I'd hate to find out after the fact that i may of voided any warranty by upgrading my system. So, should I restore everything to spec before shipping this puppy?:black:

If they find that the upgrades have caused your keyboard issue then it will not be covered under your warranty/applecare. If its not related to your upgrades then it will be covered under warranty/applecare. to be safe I would switch everything back but thats just me.. She has a PB and not a macbook tho.

 

[steven11]

Thats my thoughts, yank and replace!!THX

 

[XMARLTONX]

I couldnt help but wonder...

if one can purchase Applecare up to a year after they get their Macbook/Macbook pro/what have you, why not wait as long as possible, THEN buy the Applecare, giving yourself nearly 4 years of coverage instead of the three?

 

[Smell The Glove]

It's only going to take you to three years from date of purchase - no matter how long you wait. It adds two years to the original warranty for the three year total. So if you buy it on day 1, day 100, or day 364, AppleCare will take you from 1 year of coverage to three years from date of purchase. It doesn't add three years on top of the 1 year you automatically get.

 

[KoDorSean]

I couldnt help but wonder...

if one can purchase Applecare up to a year after they get their Macbook/Macbook pro/what have you, why not wait as long as possible, THEN buy the Applecare, giving yourself nearly 4 years of coverage instead of the three?

read the link I posted above.. as smell the glove stated its three years total from the date it was bought... so if you buy apple care on day 364 of your first year then your apple care will last 2 years and one day.