Apple Store Rant

[cwa107]

I expected more from them, and those expectations weren't met. And that's why I believe my rant was justified.

And it's unfortunate that people do that, because it often leaves an unjustified perception since people so rarely take a moment to rant when they receive very good service or have a very good experience overall.

 

[Shikarnov]

^ I don't think anybody can claim with a straight face that Apple, of all companies, is being damaged by a lack of gushers.

That said, had my RAM been installed properly, my post probably would have been titled, "My first experience at an Apple Store," and it would have been more about the glitz and glamor of the store design and the shared energy of so many Apple users in one place. But, you're right, it wouldn't have taken the same emphatic tone of a rant, and that's because merely doing your job properly is hardly noteworthy, and is certainly not praiseworthy.

 

[schweb]

There's also a difference between ranting about one experience and turning that rant into a statement that Apple in general doesn't do things right which is exactly the way you ended your rant.

It was a little over the top with very little justification.

Sorry, but the drama meter was off the charts on this one.

 

[6string]

For what it's worth, I did call the Apple Store today to complain about this, and it turns out that my complaint is not an anomaly. The manager was apologetic, and issued $100 credit to my company's account by way of recompense.

This is what I'll take out of this thread, and say "wow, Apple does it again, going that extra mile to make the customer experience a happy one!"

 

[ZachUSAman]

What, you think they had no other machines for other customers sitting there on the rack in front of this one?

true.. but its RAM installment, theres nothing hard about it, open the case, open the ram, install the ram, close the case and charge the customer.

 

[MYmacROX]

true.. but its RAM installment, theres nothing hard about it, open the case, open the ram, install the ram, close the case and charge the customer.

multitasking |ˌməltiˈtaski ng; ˌməlˌtī-|
noun Computing
the simultaneous execution of more than one program or task by a single computer processor.
DERIVATIVES
multitask |ˈməltiˌtask; ˈməlˌtī-| verb

It's a computing term. Not an actual possibility with humans. We can't focus all of our attention on more than one task at one time. Mistakes happen, especially when we're very busy/distracted. The OP mentioned the store was super busy. That fact has already been mentioned as a possible distraction leading to a possible employee error.