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- Jan 12, 2005
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- Your Mac's Specs
- iPad 32 GB 3G
http://www.tuaw.com/2006/03/09/apple-to-outsource-tech-support-to-india/
I don't get why companies continue to do this. Sure it's cheaper, but most customers absolutely hate it. Sad to see Apple going this route.
I have at times had perfectly fine tech support by someone located in India, but have at other times gotten people that I couldn't understand at all or who obviously did not understand what I was saying and were just attempting to read a script. It's very hit or miss and can be extremely frustrating, and that Apple has had a US tech support staff has been a plus on their side. Not anymore I guess. New tech support is supposed to begin in a couple of months.
I don't get why companies continue to do this. Sure it's cheaper, but most customers absolutely hate it. Sad to see Apple going this route.
I have at times had perfectly fine tech support by someone located in India, but have at other times gotten people that I couldn't understand at all or who obviously did not understand what I was saying and were just attempting to read a script. It's very hit or miss and can be extremely frustrating, and that Apple has had a US tech support staff has been a plus on their side. Not anymore I guess. New tech support is supposed to begin in a couple of months.