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Message: <blockquote data-quote="MAC Lion" data-source="post: 1306610" data-attributes="member: 217013">I made the stupid mistake of clicking on the wrong app, (wanted numbers and clicked key notes).Feeling fed up I emailed apple store support and asked them if they could do anything, after all it was my mistake.I explained my situation and that I'm just coming over from windows, within half an hour I had an email to say despite the terms and conditions they will make an exception for me and refund me the money.That truly is customer service and far better then I ever had some microsoft. that also shows trust on their part. I won't ever use keynotes but still they don't really know that.Thank you apple.</blockquote>