About This Mac Doesn't Open

[nikideal]

I own a 2007 MacBook and am running OSX Yosemite. When I click on the apple icon and select "About My Mac" nothing happens. Can someone please advise me how to get this to work again and/or how I can obtain the MacBook info? Thank you!

 

[cradom]

Try option-clicking the Apple and selecting System Information.

 

[nikideal]

cradom,
tried that... system information shows but when i click on it nothing happens :-(

 

[cradom]

Look in Applications/Utilities and see if System Information is in there.
If it is, see if you can run it.

 

[nikideal]

cradom,
no System Information :-(

 

[cradom]

Well,, that's you problem then. If you absolutely have to have it (and who knows what else is missing) then at the least you're looking at a combo update and maybe a system reinstall.

 

[nikideal]

cradom,
What is a combo update?

 

[cradom]

What OS are you running so I can give you a link.

 

[lclev]

cradom - I didn't know there was a combo update for Yosemite??? It looks like maybe a Time Machine backup then clean install of Yosemite might be the way to go. If the OP did an upgrade or possibly got a bad download, that might be why system info is missing.

Lisa

 

[cradom]

Well, if I had scrolled up and looked I would have seen that Thanks Lisa.
Yeah, we're looking at a backup and reinstall.

 

[nikideal]

How should I proceed?

 

[cradom]

Make sure you have a good backup.
Restart and hold down Option until you get a drive selection screen.
Select the Recovery disk.
Install Yosemite.

 

[nikideal]

Thanks cradom! Worked!!!
Mission accomplished!!!