2011 Outlook for Mac not auto updating

[nexusxox]

Hello all

I have a user on a Mac that is using 2011 Outlook and says her email is not downloading and when it does it downloads hours later. She is also stating that she is getting the spinning wheel alot and when she starts to type it freezes alot.

Is there something that i can check or setting or update I can apply thanks for your help

 

[chscag]

It sounds like two separate problems but maybe it's all related... Anyway, the first thing I would do is run a verify on her hard drive to see if it's OK. The Outlook problem could be an ISP fault or it could be on her end (bad hard drive).

 

[nexusxox]

2011 Outlook for Mac not auto updating Reply to Thread

Do you think its a PRAM problem and what would you have the user try if you are not on site because i am not near the computer. Also if i do remote into the computer you are suggesting verify disk

 

[chscag]

It has nothing to do with the PRAM. It may be a defective or failing hard drive of which we can not be sure until it's checked. You need to verify it using Disk Utility. If you're accessing the machine via remote desk top software, it's naturally going to be more difficult to do. Someone on site really needs to help her sort it out.

 

[lclev]

Yeah, there are a whole bunch of things that could be happening. I have a boss that loves to store tons of emails in Outlooks. Add to that the overflowing junk mail folder and deleted email trash folder that she never empties - you never know if something important might be in one of them. And about once a month or so, I get this,"My emails take forever to download" or "I am getting emails late" or " when I type an email it takes forever because as I type it will spit out words in groups." I recognize this now and I go in and empty her junk mail and trash mail then archive her folders she had created holding all the "important" ones. Presto! Outlook starts working again.

You might just check and see what she is doing. It might be because the Outlook files are getting huge due junk and trash and saved emails. Just an idea.

Or it could be a dying hard drive as chscag said.

Lisa

 

[nexusxox]

Ok that good info so you are suggesting tell her to delete some of the stored emails? If it is hard drive related that wouldnt be good either but like you both said the symptoms are there

 

[lclev]

Ok that good info so you are suggesting tell her to delete some of the stored emails? If it is hard drive related that wouldnt be good either but like you both said the symptoms are there

No, not delete - archive them. I delete her junk and trash because when I ask she really doesn't want them just can't seem to clean them out. But I do archive all her folders she creates in her inbox. I am just saying it makes a HUGE difference when I clean it out and archive.

But if it is the hard drive this is all a mute point. Back up the drive and replace it will be the only option.

Lisa

 

[nexusxox]

Actually it looks like adding another profile then deleting the old one worked temporarily and a few emails came in then it stopped updating again. So does anyone know what to try next because i had the user delete emails etc

 

[nexusxox]

It seems like telling her to delete emails is doing the trick because i havent heard he complaining about not getting emails lately

Also
MS has updated Outlook for Mac. The rest of the office suite is still back at 2011, though. They're planning on releasing Office 2015 early next year.

 

[nexusxox]

I spoke too soon she just emailed me and said that the compute is still having the spinning circle.

 

[lclev]

Did she check the junk mail folder. You would be surprised how many people ignore emptying it also make sure she is actually emptying the deleted folder too. That does not always happen if it is not set up to do so either at the closing of Outlook or with in so many days.

Lisa