trpnmonkey41 said:
The majority of people who purchase a product and don't have issues don't post on message boards about their success...but whenever people have problems they vent their issues online in this day and age
coach_z said:
people, in general, dont go and run around posting about how great things are and how they work perfectly. they post about every quirk they could possibly find
-chris
Exactly.
Statistically, when someone has a good experience with a product or service, they will tell approximately 4-5 close relatives or friends.
When something goes wrong with a product or service, a person is more apt to tell as many people as they can no matter what their relationship is to that person.
So, because people are more prone to voice a complaint than an accolade, you don't hear as many success stories.
Think about it... when was the last time you heard about a person who wrote a letter to the trash collector to tell them what a great job they are doing. Weeks and weeks would go by and no such letter would surface. Now imagine if the trash wasn't collected one week... there would be an uprising about what a lousy job the trash collectors are doing.
Or what if a televison manufacturer sold a certain model that had a beautiful picture and great sound... nobody would write emails or post again and again on a forum about how great it is. The minute that model showed any sign of a slight defect, the populous would start a petition or some class-action suit against the company and demand refunds or other "compensation".
The same holds true for the Macbook. Buyers are going to complain about problems as much as they can. Satisfied people are going to be satisfied and quiet.
What needs to be realized is that overall, there are many more satisfied customers, they just don't voice opinion as much. You only hear and notice the "horror stories"... the "squeaky wheel" syndrome. :black:
Western society as a whole takes things for granted and ignores the positives... yet when any sort of negative arises, they protest en masse about it for as long as they can.
:black: