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Apple Computing Products:
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WD
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<blockquote data-quote="Rina" data-source="post: 1932415" data-attributes="member: 369695"><p>Hi Ian I'll try what you said. Many thanks. Advice much appreciated. I'm disabled and still shielding but my partner/carer will be able to assist me. I'm just so upset that for almost a year (my computer was collected on 17 June), when I thought the WD was backing up all of my information; using TM, it wasn't doing anything!</p><p>When I plug in my WD, the attached appears BUT it won't let me unlock the WD and it won't show on the desktop so I have to go to WD Utilities and click on it and back it up (or NOT back it up) using TM that way. This is clearly, not what's supposed to happen as I was informed by an Apple Advisor yesterday. He did a screen share with me and everything is 'ticked' as it should be and so on. I have also tried to use another WD-I don't have a problem with this WD, except that it will not let me use TM. A message appears, saying something like, 'try backing up when your passport is ready,' </p><p>I should have copied this to Randy, which I'll try and do.</p><p></p><p>Rina</p></blockquote><p></p>
[QUOTE="Rina, post: 1932415, member: 369695"] Hi Ian I'll try what you said. Many thanks. Advice much appreciated. I'm disabled and still shielding but my partner/carer will be able to assist me. I'm just so upset that for almost a year (my computer was collected on 17 June), when I thought the WD was backing up all of my information; using TM, it wasn't doing anything! When I plug in my WD, the attached appears BUT it won't let me unlock the WD and it won't show on the desktop so I have to go to WD Utilities and click on it and back it up (or NOT back it up) using TM that way. This is clearly, not what's supposed to happen as I was informed by an Apple Advisor yesterday. He did a screen share with me and everything is 'ticked' as it should be and so on. I have also tried to use another WD-I don't have a problem with this WD, except that it will not let me use TM. A message appears, saying something like, 'try backing up when your passport is ready,' I should have copied this to Randy, which I'll try and do. Rina [/QUOTE]
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Apple Computing Products:
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