- Joined
- May 18, 2006
- Messages
- 90
- Reaction score
- 0
- Points
- 6
- Location
- Brighton UK
- Your Mac's Specs
- MBP C2D 2GB, 24" imac 4GB
Just have to tell everyone my story.
Firstly, in July I sent my macbook back for discolouration, which I wasnt to happy about anyway. Sent it away and 2 days later it came back fixed.
Now, again, the new plastic has gone discoloured. So, again, went through same proceedure to send it back. This time, was with them for a couple of days. Got it back this morning with a note saying it hasnt been fixed with no explanation, just a small letter saying no repair has been made.
So, phoned apple, and was told that I have accidental damage on the machine that I didnt tell them about, so it couldnt be fixed as it had voided warrenty! Apparently, there is a "Mark" on the corner of the laptop that has voided the warrenty.
Ladies and Gentlmen, the huge massive dent that apparently stopped a totally unrelated incident which has nothing to do with the mark what so ever:
Its different if I wanted that peice of plastic repaired, but its not, and it just makes me angry that they are trying to get out of fixing it for a silly reason.
They have told me to take it to an apple authorised service centre in my area and see if he would do it for me under warrenty. Ive acually taken it to him before (a day or 2 before I sent it off, again, had the dent in it) and he said he would happily fix it, but he may not be able to until september time.
So, ive lost a couple of days work, my main computer gone for a week, only to have to sent back saying its my fault!? Sorry Ive really had enough with apple now. Basically what they are saying is if you get any sort of mark on it, it voids the warrenty? Thats like buying a brand new car, getting a small dent in the door, and the brakes fail, and then they refuse to fix it under warrenty because there is a small dent in the metal.
Ridiculous.
Firstly, in July I sent my macbook back for discolouration, which I wasnt to happy about anyway. Sent it away and 2 days later it came back fixed.
Now, again, the new plastic has gone discoloured. So, again, went through same proceedure to send it back. This time, was with them for a couple of days. Got it back this morning with a note saying it hasnt been fixed with no explanation, just a small letter saying no repair has been made.
So, phoned apple, and was told that I have accidental damage on the machine that I didnt tell them about, so it couldnt be fixed as it had voided warrenty! Apparently, there is a "Mark" on the corner of the laptop that has voided the warrenty.
Ladies and Gentlmen, the huge massive dent that apparently stopped a totally unrelated incident which has nothing to do with the mark what so ever:
Its different if I wanted that peice of plastic repaired, but its not, and it just makes me angry that they are trying to get out of fixing it for a silly reason.
They have told me to take it to an apple authorised service centre in my area and see if he would do it for me under warrenty. Ive acually taken it to him before (a day or 2 before I sent it off, again, had the dent in it) and he said he would happily fix it, but he may not be able to until september time.
So, ive lost a couple of days work, my main computer gone for a week, only to have to sent back saying its my fault!? Sorry Ive really had enough with apple now. Basically what they are saying is if you get any sort of mark on it, it voids the warrenty? Thats like buying a brand new car, getting a small dent in the door, and the brakes fail, and then they refuse to fix it under warrenty because there is a small dent in the metal.
Ridiculous.