Yesterday I purchased a copy of Snow Leopard and installed it on my one year old 15in Mac Book Pro. The program loaded quickly and restarted my computer just as it does after a software update. When the computer came back on it sat on a grey apple load screen for a good forty five minutes. I called APPLE SUPPORT and they ran me through a few basic steps, such as restarting holding POWER BUTTON + C, D, and SHIFT. None of these worked!!!! We even tried the for-mentioned steps with the original START UP disks and nothing happened, wouldn't even let me go into safe mode They told me to go into the store and have a Genius look at it and see if they cant do anything for me.
My warranty on my computer is 20 days out of date. I have never had any trouble with my MAC or any of the MAC's I have owned in the past. Does anyone know if they will replace my computer if they can not fix it? The software has completely destroyed it!!!
My warranty on my computer is 20 days out of date. I have never had any trouble with my MAC or any of the MAC's I have owned in the past. Does anyone know if they will replace my computer if they can not fix it? The software has completely destroyed it!!!